Territory Supervisor (Northeast)

Job Function:

Customer Management

Job Sub Function:

Technical Customer Service

Job Category:

People Leader

All Job Posting Locations:

• Arkansas (Any City)
• Connecticut (Any City)
• Delaware (Any City)
• Maine (Any City)
• Maryland (Any City)
• Massachusetts (Any City)
• New Hampshire (Any City)
• New Jersey (Any City)
• Ohio (Any City)
• Pennsylvania (Any City)
• Rhode Island (Any City)
• Tennessee (Any City)
• Vermont (Any City)
• Virginia (Any City)
• West Virginia (Any City)

Job Description:

Johnson & Johnson Vision is recruiting for a Territory Supervisor. This field-based position is responsible for providing all front line supervisory activity to assigned field service staff. The territory includes all states from Maine to Virginia; West Virginia; Ohio; Tennessee and Arkansas.

Job Responsibilities:

• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Responsible for scheduling all activities of the Field Specialists to ensure customers technical needs are met.
• Responsible for the scheduling of all reactive calls, committing arrival time to customers to ensure J&J meets our Service Level Agreements.
• Responsible for scheduling all proactive calls to ensure all preventative maintenance, required updates, and appropriate retrofits are completed within specified time frames.
• Responsible for initiating technical escalations as necessary to ensure timely repair of equipment.
• Responsible for level loading work across the Field Specialists, managing overtime, approving time off, and scheduling training for all assigned Field Specialists.
• Responsible for approving expenses, monitoring individual team member performance and area metrics.
• Responsible for driving regulatory compliance and auditing of Field Specialist's tools, parts and administration.
• Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS, ABILITIES:

Leadership and team management skills. Attention to detail and problem-solving skills. Strong written and verbal communication. Expertise in the Field Service Industry. Excellent interpersonal and customer service skills. Knowledge of company policies. Time management and organizational skills. Ability to maintain a consistent teamwork mentality. Computer skills and knowledge of relevant software applications.

Qualifications:

Required: * At Least 6 Years of Work Experience * H.S. Diploma or Equivalent

Preferred: * Bachelor's degree

Required Skills:

Preferred Skills:

Analytical Reasoning, Customer Centricity, Customer Experience Management, Customer Retentions, Customer Service Philosophy, Customer Support, Customer Support Operations, Customer Support Trends, Developing Others, Emerging Technologies, Inclusive Leadership, Issue Escalation, Leadership, Resource Management, Service Request Management, Supervision, Tactical Thinking, Training People

About Us

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at [_https://www.jnj.com/._](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsecure-web.cisco.com%2F1VE5rBy3ZBKLGEVuQmgiRJUQqwV95OYrnxyaVhzJaysQWz4Hoj8tT-N_66RjsbDKMZmTsY1F5sLjXo0O841REIIGY1ucj_ZVDbdXjpldvXQ-AfsHwupUtctmbE3oMKAfkQztJCSdBAPIhyWycZn_JB3jT0RAxttedk0H25zwKliG648pPywlZUfbavB-pshS9GvzJNnvizmY18hJnIYAjqxfqcjIpdlOoAuJGrElvvDzi7D6EdVjes8t4JHCLXPDsORWmoIqVLPxmkMCJNESZ1a59uwDKLVLHJUlY1sNokCYW8uKqM3_uWX5HWfEC1dQ1Wj8c5CI02PzMaW05SmQB7V2FeMq_ZaTA5QQugQ8dCIUMLVlyaUTlkuXkOtv09H7q21Z8k-km10LOlcto41K5koDyhjYSlDx8q5Ek9kbbLBeJRZZy8_XPOBr_XYL5FWxq0W5noKMrDr8NbaEoZYnFN_GQQUsGrzaG_x3AFUIrH9JL09ss7S5CeqM5V-rVCwH6_-QLxEGoBomA2qysLEouyw%2Fhttps%253A%252F%252Fwww.jnj.com%252F&data=05%7C02%7CMMankoff%40its.jnj.com%7C3f10f881d33f495abb2d08dc6465494f%7C3ac94b33913548219502eafda6592a35%7C0%7C0%7C638495633400268281%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=02rhQL%2BLaef3T8f7vQrbFHGyBcm7ay3%2Ft0Y9Teks8IU%3D&reserved=0)