About the role
JOB DESCRIPTION:
Job Description
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with high employer contribution
- Tuition reimbursement, the [Freedom 2 Save](https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program and [FreeU](https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This position works out of ourSt. Paul, MN location in theAbbott Vascular Devices division.
Technical Support Specialist: Istheprimaryaccountcontactcoveringcapitalservice andtechnicalsupport. Thepositionprovideson-goingproactivecapitalproductsupportforassignedterritory/accounts. Thecustomerexperienceaspectofthisrolefocusesonincreasingcustomerloyaltyandsecuringretentionatassignedaccounts. Providesadvanced,expert-leveltechnicalandapplicationsupportforcomplexmedicaldevicesystems.Thisroleservesasatop-tierescalationpointforinternalandexternalteams,deliveringdeeptroubleshooting,diagnostics, andsolutionguidanceacrosshardware,software, andintegratedsystems. Thepositionrequiresextensiveremotetroubleshootingcapabilities,strongclinicalandtechnicaljudgment, andclosecoordinationwithfieldoperationsusingServiceMaxtomanagecases,workorders,scheduling, andtechniciandispatch.
Thisroleishighlyvisible,requiringtechnicalleadership,mentorship, andtheabilitytooperateindependentlyinhigh-impact,time-sensitivesituations.
What You'll Work On:
- ProvidestechnicalLevel I and Level IIphoneand on-sitesupporttoproactivelymaintainproductperformanceorresolvecustomercomplaintsforhardware,software, anddisposableissues.
- Performsproactiveservice supportactivitiestomaintainsystemperformance. Appliesstandardtroubleshootingtoolsorconceptstoidentifytherealissueanditsrootcause.
- Determineslevelofurgencyofservice supportrequests,developsrecommendationsandimplementsolutionsthatreflectcustomerand Abbottbusinessneed.
- Performadvancedremotediagnosticsandtroubleshootingacrossmechanical,electrical,software, andsystemintegrationdomainssuch ascustomer DICOM/Networking systems configuration.
- Recordaccurateandtimelydocumentationofcustomercomplaintsandtheactiontakentoresolvetheconcern.
- Createandmanagecasesandworkorderswithaccuracyandefficiencyinapplicablesoftwareapplications.
- Contributetoknowledgebasedevelopment,technicaldocumentation,trainingmaterials, andtroubleshootingguides.
- Plan andprioritizeschedulecustomervisitsandactivitiestodoineachaccount.
- Coordinateorder;deliveryandbillingofproductsand/orservicesinassignedaccounts. Monitorinventoryandreplenishaccordingly
- SupportthesalesteamwithmonitoringandimplementationofServiceContractSalesatassignedaccounts.
- PartnerwithSalesExecutivestodevelopaccount-specificstrategyandexecutionthroughoutcommercialcycleandparticipateincustomerbusinessreviews.
- Understandcompetitivelandscapeofassignedaccountsorterritoryandleverageittomaximizebusinessopportunities.
- Develop/preservestrongrelationshipstogainmeaningfulinsightsthatwillallowforvalueexpansionopportunities.
- Prepare, schedule, and execute training events with customers to improve customer self-sufficiency by developing the customer’s ability to troubleshoot/repair hardware/software and increase knowledge of component replacement. EnsureallsupportactivitiesalignwithFDA, ISO, andapplicableregulatoryandqualitysystemrequirements.
- Maintainstrictadherencetodocumentation,escalation, andcomplaint-handlingproceduresformedicaldevices.
- Identifyandescalatepotentialsafety,compliance,oradverseeventconcernsinaccordancewithcompanypolicy.
- Mayrequireoccasionalparticipationinafter-hoursoron-callsupportrotations.
Qualifications:
AssociatesDegree(± 13years) anequivalentcombinationofeducationandworkexperience Minimum2years relevantexperiencewithinstrumentationutilizedinaCathLab. Minimum2years experienceinterfacingwithcustomers. Capitalequipment-engineering(preferred). Imaging/OCT(preferred). Mechanicallyinclined(preferred). Hospital/medicalspecificequipment(preferred). X-ray (preferred)
Apply Now
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.
The base pay for this position is
$27.85 – $55.65/hour
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Field Services
DIVISION:
AVD Vascular
LOCATION:
United States > Minnesota > St. Paul : 1225 Old Highway 8 NW
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 5 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
About Us
Abbott is about the power of health. For more than 135 years,Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.
The people ofAbbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.
We invite you to explore opportunities atAbbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer,Abbott welcomes and encourages diversity in our workforce.
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