Job Description
Thermo Fisher Scientific’s Clinical Diagnostics business is committed to enabling customers to improve patient care through innovative diagnostic technologies and scientific partnership. Within Medical Affairs, this role supports the B·R·A·H·M·S KRYPTOR compact plus and KRYPTOR gold platforms and the associated assay menu used across clinical and research settings.
This field-facing technical specialist role serves as a key laboratory and scientific resource for internal teams and external customers combining scientific education, technical consultation, assay implementation, validation support, troubleshooting, and customer enablement activities across both clinical and research environments.
Discover Impactful Work:
As a Technical Specialist – KRYPTOR Systems and Assays, you will play a critical role in supporting customers and internal partners with deep technical and laboratory expertise related to the KRYPTOR compact plus, KRYPTOR gold, and associated assays. You will provide education and guidance across the customer journey, from pre-installation planning and assay implementation through validation, training, troubleshooting, and ongoing scientific support.
In this role, you will work closely with Medical Affairs, Commercial, Global Service and Support teams, Marketing, and other Global colleagues to help customers successfully adopt and use KRYPTOR systems in accordance with approved indications, internal policies, and healthcare compliance requirements.
A day in the Life:
- Serve as the primary laboratory and technical specialist within Medical Affairs for the KRYPTOR compact plus, KRYPTOR gold, and related assay portfolio.
- Provide customer-facing technical education on instrument operation, assay workflow, implementation considerations, validation planning, and best practices for use in clinical and research environments.
- Support customer and/or study site onboarding and implementation activities, including workflow discussions, assay setup, operator education, and coordination with internal technical and commercial teams.
- Guide laboratories and research customers through assay verification and validation processes, helping them understand performance characteristics, workflow requirements, documentation expectations, and operational considerations.
- Provide ongoing post-implementation support to study sites and customers, including utilization and workflow assessments, process optimization, best practice sharing, refresher training, and coordination of preventive maintenance activities.
- Provide hands-on testing support and technical expertise for research projects, collaborative studies, and assay-related investigations.
- Support reagent forecasting, inventory planning, and supply coordination activities to ensure continuity of operations for study sites and research customers. Act as a scientific and technical partner for commercial teams in customer discussions involving KRYPTOR systems, assay applications, implementation planning, and post-installation success.
- Support both commercial and research opportunities by participating in customer calls, presentations, and technical discussions related to KRYPTOR platform capabilities and assay use.
- Provide technical troubleshooting and escalation support for customer and study site inquiries, collaborating with technical support, product support, field service, and global teams as needed, including participation in customer complaint investigations and field service interventions.
- Develop and deliver virtual and in-person training materials, presentations, and educational programs for laboratorians, researchers, and internal colleagues.
- Collaborate with Medical Affairs and Commercial leadership to identify customer needs, support assay adoption, and strengthen customer experience.
- Serve as an internal subject matter expert on KRYPTOR workflow, assay applications, and laboratory implementation considerations.
- Collect and communicate field insights, customer feedback, and unmet needs to internal stakeholders to help inform training, messaging, product support, and strategy.
- Represent Thermo Fisher Scientific at customer meetings, workshops, congresses, advisory boards, and scientific events as appropriate.
- Ensure all activities, training, and discussions are conducted in accordance with applicable healthcare compliance requirements and approved use parameters.
