ROLE LOCATION:
This onsite role is open to any Thermo Fisher Scientific office in the US.
DESCRIPTION:
Join our Technical Support team at Thermo Fisher Scientific and contribute to groundbreaking scientific research and innovation. As a Technical Service Engineer III, you'll provide expert-level support for customers using Cell Sorting, Spectral Flow Cytometry, and related Flow Cytometry technologies, collaborating with researchers worldwide to optimize instrument performance and analytical outcomes. You'll utilize remote diagnostic technologies while building strong relationships with field teams, R&D, and customers. This role combines technical problem-solving, customer interaction, and continuous learning as you work with advanced scientific instrumentation.
The ideal candidate is an engineer with strong troubleshooting and root cause analysis skills who also brings substantial hands-on experience operating, supporting, or troubleshooting cell sorting and spectral flow cytometry instrumentation. Experience working in a Flow Core Facility, Shared Resource Laboratory, or similar multi-user laboratory environment is highly desirable.
REQUIREMENTS:
Education
- B.S strongly preferred (or equivalent working experience 3+ years hands-on experience with cell sorting instrumentation) or higher in science/engineering, or related field
Experience
- 3+ years of experience using, servicing, supporting, or troubleshooting Thermo Fisher Scientific Life Sciences instruments or comparable technologies.
- Hands-on experience operating, supporting, maintaining, or troubleshooting cell sorting and spectral flow cytometry instrumentation is strongly preferred.
- Experience working in a Flow Core Facility, Shared Resource Laboratory, biotechnology company, clinical laboratory, CRO, or research environment supporting multiple users is highly desirable.
Knowledge, Skills, Abilities
- Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve complex hardware, software, optics, fluidics, electronics, and instrument performance issues remotely.
- Working knowledge of cell sorting, spectral flow cytometry, and flow cytometry principles including instrument setup, quality control, spectral unmixing, compensation, fluorochrome detection, sort optimization, and data acquisition.
- Ability to perform root cause analysis and effectively distinguish between instrument, software, workflow, and user-related issues.
- Familiarity with laboratory IT environments, Windows administration, networking concepts, remote connectivity tools, firewalls, VPNs, and system integration is preferred but not required.
- Strong communication and customer service skills with the ability to manage multiple priorities and effectively communicate technical concepts to both technical and non-technical audiences.
- Ability to work cross-functionally and across geographic boundaries while managing escalations in a professional manner.
