Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.
Location/Division Specific Information
How do we make an impact?
Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.
What will you do?
The position leads the daily supervision of a small team of customer site-based personnel, enabling the team to consistently deliver high levels of customer service. Includes oversight of service offerings: order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, media/reagent preparation, and cell culture support operations.
- Effectively lead a diverse cross-functional team of on-site lab specialists. Responsible for complete employee lifecycle management: new hire selection, identification of training needs and solutions, coordinating development training, and employee performance evaluations.
- Deliver on committed contractual scope of work. Develop, track, and trend business metrics. Collaborate and support the Program/Regional Manager for customer performance reviews.
- Act as liaison between customer and Thermo Fisher Scientific; Coordinate onsite vendor escorting and customer visits
- Write and implement SOPs, conduct site audits, and ensure completion of annual physical inventory
- Define new opportunities by actively seeking expansion of services within assigned areas. Provide capability review presentations, and act as a resource for the sales team and customer to identify savings and opportunities.
- Drive process improvement culture by supporting Practical Process Improvement (PPI) initiatives
- Be involved with and support safety programs such as hazard identification, conduct inspections and incident reporting/investigations as required, and communicate and hold local staff accountable to safety expectations.
- Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively
- May perform other responsibilities as assigned by management
How will you get here?
Education
High school diploma or equivalent required. Bachelors degree in a related field preferred, or a combination of education and experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.
Experience
4+ years of experience in managed services in a laboratory setting, including reagent preparation and chemical handling required
Experience working in Good x Practice (GxP) environment and The International Air Transport Association (IATA) and the U.S. Department of Transportation (DOT) Hazardous Goods certification required, knowledge of OSHA General Industry requirements are also a plus.
Knowledge, Skills, Abilities
- Leadership and supervisory abilities and interpersonal skills are required to lead, coach, and enhance team culture; Basic understanding of employment/labor law regulations.
- Strong verbal and written communication skills. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.
- Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.
- Basic chemical knowledge including chemical handling, calculation of Molarity, percent by volume, etc. Use of software for reagent batch records and chemical inventory tracking.
- Possesses strong analytical abilities to problem solve, make timely decisions, re-balance staff workloads, and coordinate multiple overlapping priorities, while functioning in a fast-paced work environment
Physical Requirements / Work Environment
- Works primarily at customer sites, which may require independent work at the customer locations. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc.)
- Depending on the area of the building, personal protective equipment must be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.
- Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally.
- Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs
- Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
- Ability to work in environments with varied temperatures (cold rooms, outside, etc.)
- Ability to work overtime, or independently, as needed.
- As a condition of your employment with Thermo Fisher Scientific, you must successfully complete and satisfy Thermo Fisher’s pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements. Customer requirements may differ from or exceed Thermo Fisher’s criteria.
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
