About the role
Company Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
Job Description
The Lead for Special Handling will provide the additional oversight required for staff training, handling of Clinical Affairs, R&D, and problem (TIQ) specimens. This role leads the Specimen Processing and Referral Department. Functions as the major communication link with the Customer Care unit, analytical processing departments and reference laboratories. Distributes the work to the technical areas of the laboratory. Other duties may be assigned.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
- Manager daily operations within the Specimen Processing and Referral Department, ensuring seamless execution of processes and timely delivery of results and error resolution.
- Oversee multiple functions in specimen processing, referrals, test inquiries, aliquoting issues and fosters a collaborative environment that encourages employee involvement and growth.
- Implement, modify and drive Standard Operating Procedures (SOPs), Business process improvement, Special Projects, and initiative according to Boston Heart Diagnostics guidelines, driving continuous improvement and excellence.
- Handle/resolve ‘LabOps’ tests.
- Oversee TIQ specimen handling and resolution.
- TNP tests for STAB, QNS and incorrect sample TIQs.
- Oversee Add-on request processing.
- Train and support staff throughout daily operations.
- Demonstrates and conveys a thorough understanding of how all the functions in Specimen Processing work together during training session.
- Demonstrates and conveys a thorough understanding of how Specimen Processing impacts the testing laboratory during training sessions.
- Ensure all training and competency documents are complete and up to date and might be called upon to answer questions during an inspection.
- Perform all routine functions of the department.
- Demonstrates proficiency and understanding of all job duties and SOP’s related to the Specimen Processing Department.
- Assist Supervisor/Manager in review of QC records and development, tracking and display of QA metrics.
- Responsible for providing Supervisors with appropriate feedback when problems arise including progress reports on all new employees
- Ensure direct communication with QA department to ensure all CAP and CLIA regulations are followed and documented accordingly.
- May conduct process and compliance audits as needed.
- Responsible for maintaining a written training program and developing training as needed
- Called upon occasionally to attend additional meetings and training sessions as needed by department leadership.
- Completes all required written documentation, legibly and within the assigned timeframe.
Qualifications
MINIMUM QUALIFICATIONS
- Bachelor’s degree
- Strong attention to detail
- Ability to accurately follow protocols and compliance guidelines
- Excellent communication and problem-solving skills
- Must demonstrate flexibility in adapting to process changes
- Demonstrated proficiency in 1st Pass accessioning (productivity and accuracy).
- Ability to accurately follow and remember written instructions
- Ability to type 55 WPM
- Computer literacy and typing accuracy
- Ability to communicate and work effectively with a team
- Ability to change and move in a fast-paced environment
- Willingness to work on automated and manual platforms
- Willingness to work with potentially infectious human blood and bodily fluids
- Ability to apply learned concepts to troubleshoot novel situations
- Initiative to always prioritize patient care
- Reliable and punctual
- Strong problem-solving skills
- Keep an organized and clean shared workspace
- Able to work independently under general supervision
PREFERRED QUALIFICATIONS
- Occasional schedule flexibility
- Strong understanding of Good Documentation/Laboratory Practices
- Knowledge of HIPAA requirements
- Excellent written and verbal communication skills
- Good hand-eye coordination
- Ease with Microsoft office suite
ADDITIONAL SKILLS REQUIRED
- Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate manual and automated single and multichannel pipettes.
- Ability to speak and hear well enough to communicate clearly and understandably with sufficient volume to ensure an accurate exchange of information in normal conversational distance, over the telephone, and in a group setting.
- Ability to continuously operate a computer, analytical instrument, or liquid handling platform for extended periods of time.
- Mental acuity sufficient to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgements and decisions.