Summary:
The System Support Specialist 1 (SSS1) is an entry-level service engineering professional who serves as a key technical contributor within Global Technical Services for the BD COR System. In this role, the SSS1 applies systems-thinking principles to support fielded diagnostic systems, ensuring product reliability, serviceability, and a high-quality customer experience throughout the product lifecycle.
The SSS1 works under general direction and collaborates closely with Field Service, Engineering subject matter experts (SMEs), Quality, Manufacturing and R&D partners to investigate issues, analyze performance data and support sustaining and continuous improvement initiatives. While not an R&D role, the SSS1 leverages foundational engineering concepts to translate real-world field performance into actionable service solutions and feedback for product improvement. This position offers broad exposure to complex electro-mechanical and software-driven diagnostic systems, as well as structured methodologies for troubleshooting and performance monitoring in a regulated environment.
Ideal Candidate:
The successful SSS1 will demonstrate a strong commitment to thoroughness and attention to detail when investigating technical issues, ensuring that root causes are fully understood, clearly documented, and effectively addressed. The SSS1 will bring a proactive mindset, identifying potential system, service, or process risks early, and leverage strong problem-solving skills to guide and influence others. This includes applying clear logic, data-driven insights, and sound technical judgment to support decisions. Strong written, verbal, and interpersonal communication skills are essential for this role.
Responsibilities:
- Evaluates problems of moderate complexity and applies analytical/scientific principles to provide solutions to a variety of technical problems under general direction.
- Drives root cause investigations, both remote and on-site, to resolve field issues, collaborating across Service, Quality and R&D.
- Assumes a technical contributor role and works closely with other functional groups, such as systems engineering, software engineering, quality engineering and operations.
- Collects, analyzes and interprets service, product health and field performance data to identify trends, support corrective and preventative actions, and propose operational and system improvements.
- Develops, reviews and maintains service engineering documentation, including service procedures, checklists and technical guides.
Minimum Qualifications:
- B.S. in Mechanical, Biomedical, Electrical Engineering, or closely related discipline.
- Relevant internship or thesis-based applications in fields such as Medical Technology, Life Sciences, and Diagnostic Instrument development or a combination of education and professional experience.
- Experience evaluating technical problems using analytical and data-driven approaches.
- Familiarity with electro-mechanical systems, automation, and software-enabled instrumentation.
- Experience or willingness to work effectively as a technical contributor on cross-functional teams.
- Ability to work Onsite daily
Preferred Education & Experience:
- M.S. in Mechanical, Biomedical, Electrical Engineering, or closely related discipline.
- Exposure to diagnostic instrumentation, preferably that which leverages automation technologies such as fluid handling, robotics, imaging systems, and spectral/fluorescent analysis.
- Experience working in FDA and/or ISO regulated environments.
- Experience supporting global or cross-regional teams.
