Job Description
As part of the Thermo Fisher Scientific team, you
uevo discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.
Location/Division Specific Information
How do we make an impact?
Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer
uevo laboratory's business needs.
What will you do?
- Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing
- Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation
- Analyzes/maintains/reconciles various reports to ensure contractual requirements are met
- Proactively connect with the supervisor any customer concerns and/or potential problems and effectively address customer concerns within established resolution timeframes.
- Be involved with safety programs such as hazard identification, inspections and incident reporting/investigation as required.
- Engage in process improvement activities
- May perform other responsibilities as assigned by management
How will you get here?
Education
High school diploma or equivalent required.
Experience
2 years of related experience within a laboratory setting is preferred. Experience working in customer service is also a plus.
Knowledge, Skills, Abilities
- Able to read, write, and speak English fluently
- Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.
- Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
- Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
- Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.
Physical Requirements / Work Environment
- Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc)
- Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.
- Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally.
- Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs
- Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
- Ability to work in environments with varied temperatures (cold rooms, outside, etc.)
- Ability to work overtime, as needed.
- As a condition of your employment with Thermo Fisher Scientific, you must successfully complete and satisfy Thermo Fisher
uevo pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements. Customer requirements may differ from or exceed Thermo Fisher
uevo criteria.
Benefits
We offer competitive remuneration, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
