Twist Bioscience, Carlsbad, CA; Portland, OR; South San Francisco, CA, CA, Hybrid
Manage End-to-End Coordination: Oversee custom AI/ML Antibody projects from intake to final delivery, ensuring smooth transitions between quoting, production, and Antibody data delivery
Design & Quoting: Gather antibody design requirements to ensure quotes and SOWs accurately reflect customer needs, accurate costing, and the production team's capabilities.
Track & Report: Prepare quotes and maintain real-time status updates in the project tracker for all issued quotations and active orders.
Customer Communication: Serve as the primary contact for project timelines, data quality, and technical updates; respond to inquiries or route them to the correct internal expert for prompt follow-up.
System Accuracy: Maintain precise records of quotes, orders in progress, and shipments to ensure reliable reporting.
Process Improvement: Identify workflow inefficiencies and suggest practical ways to scale operations as the department grows.
Education: Bachelor’s degree in Biology, Chemistry, or a related field. An advanced degree or hands-on laboratory experience is a plus.
Experience: 4–5 years in the life sciences. A technical background in AI/ML based antibody engineering and/or antibody characterization is preferred. Familiarity with Salesforce and Jira is a plus
Project Management: 1–2 years of experience leading scientific projects in a commercial setting, with a proven ability to manage timelines across different departments
Collaborative Influence: Ability to work effectively with customers and internal teams (Sales, Operations, Customer & Tech Support, Finance, etc) to move projects forward without direct authority over those teams.
Operational Skills: Strong organizational and communication skills, with the ability to meet deadlines and maintain high standards while under pressure.
Problem-Solving & Scalability: A track record of identifying bottlenecks in a workflow and implementing practical, organized solutions that help a team handle more volume.
Hybrid Work Model: This position follows a hybrid schedule requiring 3 days per week on-site at one of our offices located in Wilsonville, OR; South San Francisco, CA; or Carlsbad, CA.