Job Summary
In this fast paced and critical role, Sr. Professional and Clinical Training Manager will evaluate and develop training for all associates, field and non-field facing, within Terumo Interventional Systems (TIS). This role is responsible for the development, maintenance, and execution of product and clinical training curriculums to new hires and existing associates within TIS. The Sr. Professional and Clinical Training Manager is responsible to use the best-in-class means of training delivery including e-learning, self-study, computer-based training assessments, classroom, and virtual training to deliver approved clinical and product messaging via our customer interaction model. This role partners closely with sales, field clinical, marketing, and medical affairs to ensure training curriculum and materials adequately prepare associates to successfully sell all TIS promoted products by meeting all internal and external requirements. In this role, the associate will apply project management techniques to ensure projects are completed on-time and within established budgets.
Job Details/Responsibilities
- Design and develop clinical and product training for new hire training, CORE Training, pre-launch, post-launch, National Sales Meetings, Area Sales Meetings, etc.
- Assess organizational needs and align training strategies based on those needs in the US and Globally; including collaborating or leading discussions with global training teams on curriculum development, clinical/procedural or education trends. Work in groups that align with global education team strategies above and beyond US based strategies and MBO’s
- Lead, develop and implement competency certification for clinical and product knowledge for all eligible TIS associates. Align the competencies with Train the Trainer.
- Continually evaluate the effectiveness of training programs and materials and look for opportunities to continually enhance and evaluate training content for accuracy and ensure most current information.
- Manage training program budget appropriately while maintaining highest standards for vendors or partnering organizations that are utilized.
- Collaborated on the advanced training classes for all associates including field sales, field clinical, corporate accounts, and marketing. Design and develop the new fundamentals into the program based on the Global Train the Trainer and Learnings
- Is a subject matter expert and certified trainer on Terumo’s selling model, and responsible for training new hires and incumbent associates on Terumo’s selling model.
- Evaluate new hires during training sessions to provide coaching and feedback to the new hires and the CORE Training Team.
- Lead the collaboration with Marketing in the creation of sales training curriculum and materials for existing products.
- Lead the design, development and collaborate with marketing, NPD, global colleagues to develop training for upstream and clinical study products. Once the launch is executed, incorporate product launch training materials into new hire training curriculums for future new hire training sessions.
- Provide clinical guidance in support of Advertising and Promotions Policy as needed.
- Provide guidance and support related to procedures and products to NPD, Regulatory and Quality as required
- Collaborate in the planning of product and clinical training content for Regional, Area and National Sales Meetings.
- Accountable for developing and tracking learning metrics for each training session and reporting feedback to leadership.
- Lead and develop activities and trainings for field based certified trainers throughout the training continuum.
- Conduct field visits with territory managers and field clinicals to further development of the associates and remain abreast of the industry, clinical, product and customer trends.
- Leads the design, development, and implementation of ongoing learning programs for the field organization and ensure that selling is incorporated into all training programs.
- Leads the collaboration with the Clinical Training Team to provides strategic direction for diverse training and development programs across the brands to ensure consistent approaches, coordination of efforts, and sharing of best practices, from new hire curriculum to blended learning for sustainability.
- Provide direction, subject matter expertise, training, and mentoring to support corporate, departmental, and program objectives and ensure the continued development of the team
- Collaborate and lead GTT projects and events that align to global strategic objectives and initiatives.
- Perform other job-related duties as assigned.
Knowledge, Skills and Abilities (KSA)
- A strong knowledge of the human anatomy and ability to master relevant clinical and product related information.
- Strong interpersonal communication, presentation, facilitation, and influencing skills
- Demonstrated knowledge of adult learning principles, innovative training approaches, and instructional design.
- Strong communication skills both verbal and written and an ability to communicate complex product and clinical information in an easy-to-understand manner.
- Manage budget and deliver programs within prescribed budgetary limits.
- Strong knowledge of Microsoft Office, including ability to create complex PowerPoint training presentations.
- Strong organizational planning and project management skills and the ability to manage multiple projects simultaneously under tight deadlines while working cross-functionally with both internal associates and managing through outside vendors.
- Strength in the following competencies is required: Strategic Thinking, Managing Complexity, Leading without Authority, Organization Development, Collaboration, and Project Management
- Strong attention to detail.
Qualifications/ Background Experiences
- Bachelor’s degree and a minimum of 7+ years in a Training role required, or equivalent combination of education, training and experience.
- Experience managing sales training curriculums, sales training classes and sales training budgets within prescribed budgetary limits is required.
- Experience in a medical device, biotech or pharmaceutical environment required.
- Demonstrated success in a sales, sales leadership, commercial or sales training and development role is required.
- Training certification a plus.
- Prior people management is a plus.
- Experience in adult learning principles and experience in developing sales curriculum in the pharmaceutical industry
- Excellent content development, communication, and facilitation skills as evidenced by high quality materials, communicating with different audiences, and learner satisfaction
It is Terumo’s policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As a Company, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. Final compensation packages may be higher or lower than what is listed, and will ultimately depend on factors including relevant experience, internal equity, skillset, knowledge, geography, education, business needs and market demand. We provide competitive and comprehensive benefit options which include: annual bonus, paid vacation, paid holidays, health, dental and vision benefits, 401(k), with matching contributions, tax advantage savings accounts, legal plan, voluntary life and AD&D insurance, voluntary long-term disability, short term disability, critical illness and accident insurance, parental leave, personal leave, tuition reimbursement, travel assistance, and an employee assistance program. Pay range: $126,000 - $176,770
