Job Description
At Gilead our pursuit of a healthier world for all people has yielded a cure for hepatitis C, revolutionary improvements in HIV treatment and prevention as well as advancements in therapies for viral and inflammatory diseases and certain cancers.
We set and achieve bold ambitions in our fight against the world’s most devastating diseases, united in our commitment to confronting the largest public health challenges of our day and improving the lives of patients for generations to come.
The Senior Manager, Medical Information provides strategic and scientific leadership for the development and delivery of high‑quality medical information for Gilead products. Serving as a Therapeutic Area subject matter expert, this role leads the creation of complex medical and scientific responses, partners cross‑functionally to develop global MI content, and ensures accuracy, compliance, and alignment with regulatory and internal standards. The Senior Manager drives global and regional MI initiatives, analyzes customer insights to inform content strategy, supports key business priorities such as product launches and congress activities, and may provide oversight or people leadership to support the advancement of medical information and improved patient care.
Job Overview :
- Responds to unsolicited medical requests regarding Gilead products from HCPs, members of the public, and internal Gilead colleagues. Responses are provided promptly using approved standard documents, up-to-date literature support, and other resources
- Uses scientific and MI expertise to drive strategic initiatives and empower Gilead partners, HCPs, patients, and other requestors with globally aligned resources that enable timely, informed decisions and improved patient outcomes
- Prepares global resources in collaboration with local affiliate teams (TA specialist team).
- Identifies, reports, and records adverse events and product complaints promptly.
- Serves as a key medical reviewer in PRC/MRC, providing strategic input, managing complex reviews and escalations, and ensuring scientific rigor and compliant messaging
- Contributes to the development of MI strategy and represents MI cross-functionally
Responsibilities:- Lead creation of responses to unsolicited medical and scientific inquiries for Gilead products, including complex requests from affiliates and internal stakeholders, and escalations from Contact Center
- Serve as Therapeutic Area (TA) subject matter expert, collaborating cross‑functionally to develop and manage global MI content and response strategies.
- Author, review, quality‑check, and approve MI response documents and data‑on‑file in compliance with regulatory and internal requirements
- Ensure medical and scientific accuracy of medical deliverables, including serving as medical reviewer for promotional, medical, and Public Affairs materials (PRC/MRC).
- Collaborate cross-functionally to execute TA-specific strategies
- Maintain and govern the MI content repository, ensuring timely updates based on new data, regulatory changes, and literature surveillance.
- Analyzes MI inquiries to identify trends, insights, and content gaps, translating these into actionable recommendations that inform content strategy, stakeholder decision-making, and customer engagement approaches
- Support strategic TA and departmental initiatives, including product launches, labeling updates, and patient engagement activities
- Lead or contribute to global and regional MI projects aligned with strategic MI plans to advance patient care
- Support MI presence at scientific congresses and respond to scientific inquiries; travel may be required
- Oversee external medical writing support and provide direct line management for non‑permanent staff, as applicable
- Contribute to the development and maintenance of MI policies, guidelines, and SOPs
- Explore and support the adoption of AI-enabled tools and digital capabilities to enhance Medical Information content development, review processes, and operational efficiency
