Sr. Manager - Customer Operations & Support
Thermo Fisher Scientific, Morrisville, NC, Onsite
Business DevelopmentBachelor RequiredExecutive Director
Thermo Fisher Scientific, Morrisville, NC, Onsite
Location: 3900 Paramount Parkway, Morrisville, NC (4-days onsite required)
Division: Biologicals & Chemicals Division (BCD)
As a Senior Manager, Customer Operations, you will lead a high-performing team supporting the PCS business unit within BCD. You will be responsible for driving operational excellence, enhancing the end-to-end customer experience, and ensuring seamless coordination across supply chain, procurement, and commercial teams.
This role serves as the central “control tower” for customer operations—overseeing order lifecycle management, service programs, and customer communications—while aligning with business objectives and delivering exceptional customer satisfaction.
At Thermo Fisher Scientific, you’ll do meaningful work that makes a global impact. You’ll have the opportunity to grow your career while contributing to solutions that help make the world healthier, cleaner, and safer.
Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell?
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.