Job Description
Summary:
The Sr. CRM Business Analyst will take a lead role in eliciting, documenting, and validating business requirements from stakeholders, translating them into user stories and functional specifications. The Sr. BA will work independently within an Agile (SAFe) framework, managing requirements workstreams and serving as the primary liaison between business stakeholders and the BD technology and global services team (TDS). The Sr. BA will facilitate workshops with business and IT stakeholders, analyze CRM data and processes to identify gaps and improvement opportunities, and own stakeholder relationships more broadly.
Key responsibilities Include:
- Elicit, document, and validate business requirements from stakeholders, translating business needs into user stories and functional specifications; support sprint planning, backlog grooming, and UAT coordination.
- Facilitate workshops and working sessions with business and IT stakeholders to gather requirements, align on priorities, and drive decisions.
- Analyze CRM data and processes to identify gaps and improvement areas, providing recommendations aligned to BD’s long-term CRM strategy and roadmap.
- Act as liaison between business users and technical delivery teams, working collaboratively across Commercial functions inclusive of business partnerships, marketing teams, and TDS.
- Independently manage requirements workstreams and own stakeholder relationships broadly, partnering with Sales Effectiveness and the Commercial team to curate & deliver technical training for newly deployed capabilities.
- Develop dashboards that support business needs and measurement of CRM KPI’s.
Required Skills:
- 5+ years combined experience in Salesforce business analyst or manager experience.
- Bachelor degree required
- Experience in systematizing new business processes, efficiencies, and business improvements.
- Strong business and systems thinker using independent judgment and ability to analyze, coordinate, and optimize CRM to support recommended solutions that achieve desired results.
- Agile certified strong experience in Scaled Agile development framework.
- Self-directed with the ability to work collaboratively with individuals at all levels.
- Ability to interact with “business” as well as “technical” partners.
- Ability to span multiple technology platforms and the willingness to become proficient in technologies over and above the required specialty. (example:Life Sciences Cloud, Dynamics CRM, Marketo, Service Cloud, CLM, CPQ)
- Ability to drive organizational changes by influencing others without authority.
- Excellent verbal and written communication skills.
- Ability to travel ~10% required.
- Lead technical training execution with a practice council of CRM Delegated Administrators
- Excellent verbal and written communication skills.
Education and Experience:
- BA/BS required (in lieu of a bachelor’s degree, 5+ years of experience in the applicable area)
Certifications:
- Salesforce Administrator 201 Certification
- SAFe Agile framework preferred.
Pay Transparency Statement:
At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:
- Annual Bonus
- Potential Discretionary LTI Bonus
Health and Well-being Benefits
- Medical coverage
- Health Savings Accounts
- Flexible Spending Accounts
- Dental coverage
- Vision coverage
- Hospital Care Insurance
- Critical Illness Insurance
- Accidental Injury Insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability insurance
- Long-term care with life insurance
Other Well-being Resources
- Anxiety management program
- Wellness incentives
- Sleep improvement program
- Diabetes management program
- Virtual physical therapy
- Emotional/mental health support programs
- Weight management programs
- Gastrointestinal health program
- Substance use management program
- Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
Retirement and Financial Well-being
- BD 401(k) Plan
- BD Deferred Compensation and Restoration Plan
- 529 College Savings Plan
- Financial counseling
- Baxter Credit Union (BCU)
- Daily Pay
- College financial aid and application guidance
Life Balance Programs
- Paid time off (PTO), including all required State leaves
- Educational assistance/tuition reimbursement
- MetLife Legal Plan
- Group auto and home insurance
- Pet insurance
- Commuter benefits
- Discounts on products and services
- Academic Achievement Scholarship
- Service Recognition Awards
- Employer matching donation
- Workplace accommodations
Other Life Balance Programs
- Adoption assistance
- Backup day care and eldercare
- Support for neurodivergent adults, children, and caregivers
- Caregiving assistance for elderly and special needs individuals
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Support for fertility, birthing, postpartum, and age-related hormonal changes
Leave Programs
- Bereavement leaves
- Military leave
- Personal leave
- Family and Medical Leave (FML)
- Jury and Witness Duty Leave
