Softlines Operation Supervisor

Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Job Description

POSITION SUMMARY The Softlines Opertions Supervisor guides day-to-day laboratory operations, ensuring consistency in processes and team alignment. This role oversees task execution, supports staff development, and maintains operational stability. The Supervisor plays a key role in advancing departmental goals through effective oversight. JOB FUNCTIONS

• Works in close coordination with the Laboratory Manager/director to managesstaff schedules and assignments for the specific department/team
• Supervises and mentor laboratory staff (Technicians, Analysts, Assistants)
• Ensures tasks are completed efficiently, accurate, and within established turnaround times
• Monitors and enforces strict adherence to the established Quality Management system, the quality control procedures , standard test methodologies and Standard Operating Procedures (SOPs)
• Provide guidance and support in troubleshooting technical problems and ensuring process continuity
• Ensure accurate documentation of test results, maintain data integrity, and oversee proper recordkeeping
• Conduct performance reviews for direct reports
• Approves timecards and time off requests for direct reports.
• Manages inventory levels and supports the procurement of supplies and services for the operation.
• Contribute to process improvement initiatives
• Supports Operation partners such as Client Services and Report writing teams and other internal customers, providing guidance and support as required.
• Support the development of new tests and services
• Performs other duties as required

LEADERSHIP/SUPERVISORY RESPONSIBILITIES

• Provides guidance and/or leadership to others, including indirect reports, peers, or managers
• Assigns daily tasks, monitors performance, provides on-the-job training, offers feedback, and supports onboarding of new staff. Leads team meetings, supports conflict resolution, and ensures alignment with departmental goals.
• Has hiring and terminating responsibilities
• Supervises others

JOB COMPLEXITY The SL Operations Supervisors manages a wide range of operational and technical responsibilities that require sound judgment and coordination across multiple teams. The role involves balancing daily workflow demands, resolving unexpected issues, and ensuring consistent adherence to laboratory protocols Tasks often require interpreting policies, adjusting procedures, and making decisions that affect both short-term efficiency and long-term quality outcomes. The Supervisor must navigate competing priorities, support staff development, and maintain alignment with organizational standards while ensuring timely and accurate sample analysis. IMPACT OF DECISIONS Decisions made by the SL Operations Supervisor have a direct impact on laboratory performance, data quality, and team efficiency. The Supervisor, in coordination with the Laboratory Manage, is responsible for resolving operational issues, approving procedural adjustments, and ensuring compliance with safety and reporting standards. Errors in judgment, such as overlooking equipment failures, misallocating resources, or failing to escalate critical issues, can result in delays, compromised data integrity, and client dissatisfaction. Timely and informed decision making is essential to maintaining workflow continuity and upholding the credibility of laboratory operations. ANALYTICAL THINKING/PROBLEM SOLVING The Laboratory Supervisor applies sound analytical judgment to resolve operational challenges, assess data quality, and support continuous improvement. This role involves reviewing complex reports, identifying patterns in testing outcomes, and guiding staff through troubleshooting procedures. The Supervisor evaluates root causes of recurring issues, recommends procedural adjustments, and ensures that corrective actions are implemented effectively. Strong problem-solving skills are essential to maintaining workflow efficiency, supporting client deliverables, and upholding laboratory standards.

Qualifications

EDUCATION AND EXPERIENCE

• Post-secondary education in a scientific discipline (e.g., Associate Degree in the U.S. or College Diploma in Canada), or an equivalent combination of education and experience - Required
• Bachelor's Degree in a scientific discipline Preferred
• At least 5 years of relevant Textile testing and laboratory supervision.

ADDITIONAL KSAS

• Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.

EQUIPMENT

• This job operates in a laboratory environment. This role routinely uses standard laboratory instrumentation and equipment.