About the role
About Us
Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.
Please read our Applicant Data Privacy Notice carefully [here](http://www.danaher.com/sites/default/files/Danaher%20Applicant%20Privacy%20Notice.pdf).
Service Billing and Contract Specialist
The **Service Billing and Contract Specialist** is responsible for ensuring accurate and timely delivery of Service Order Management operations for Onsite Service Repairs and Annual Maintenance Contracts. This role drives service excellence, quality & compliance, and continuous improvement to meet SLAs and elevate customer satisfaction.
This position reports to the Director, Service Business Operations and is part of the North America Service & Support Organization located in **Deer Park, IL** and will be an **on-site** role.
In this role, you will have the opportunity to:
- Drive accurate and timely review, approval, and invoicing Service Work Orders
- Review and approve basic Terms & Conditions change requests on Post Warranty Service Agreements
- Convert Service Agreement quotes into orders and provide monthly/annual invoices
- Identify process improvement opportunities and implement changes that will result in higher levels of customer satisfaction
The essential requirements of the job include:
- High School Diploma or GED with 3+ years of relevant Order Management, Customer Service, or Service Contracting experience OR Associates Degree with 1-2 years of relevant experience OR Bachelors Degree
- Familiarity with Salesforce.com or other CRM software; ERP Software such as SAP or ORACLE
- Proficient with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
It would be a plus if you also possess previous experience in:
- Using lean tools to identify and implement process improvement opportunities
- Life Sciences, Medical Device, or Diagnostics industry compliance regulations
- Familiarity with service contract terms and conditions
About IDBS
IDBS helps BioPharma organizations unlock the potential of AI/ML to improve the lives of patients. As a trusted long-term partner to 80% of the top 20 global BioPharma companies (1), IDBS delivers powerful cloud software and services specifically designed to meet the evolving needs of the BioPharma sector. IDBS, a Danaher company, leverages 35 years of scientific informatics expertise to help organizations design, execute and orchestrate processes, manage, contextualize and structure data and gain valuable insights throughout the product lifecycle, from R&D through manufacturing. Known for its signature IDBS E-WorkBook software, IDBS has extended its flexible, scalable solutions to the IDBS Polar and PIMS cloud platforms to help scientists make smarter decisions with assured confidence in both GxP and non-GxP environments. 1. Rank measured by Market Cap, Q1 2024. Learn more about: - IDBS E-WorkBook: https://www.idbs.com/products/e-workbook/ - IDBS Polar: https://www.idbs.com/polar/ - IDBS PIMS: https://www.idbs.com/skyland-pims/ IDBS is proud to be part of Danaher, a global life sciences and diagnostics innovator committed to accelerating the power of science and technology to improve human health. As part of Danaher, IDBS is connected to a uniquely broad ecosystem of expertise, technologies, and capabilities. Together, we partner closely with customers to solve their toughest challenges with greater speed and certainty. Powered by the rigor of the Danaher Business System and a culture of continuous improvement, we make time a competitive advantage for our customers and help unlock the transformative potential of science and technology to improve billions of lives every day.