Service Administrator

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

The Service Administrator is a hybrid administrative and technical role that supports both customer service operations and pipette maintenance activities within the Calibration Lab. Under the direction of the Calibration Lab Manager, this position is responsible for customer communication, quotations, purchase orders, equipment receiving and shipping, and service documentation. This role requires a combination of strong organizational, customer service, and hands-on technical skills to ensure a high-quality customer experience and efficient lab operations.

Work Location Requirement

This position is 100% on-site at our Carlsbad, CA office (5781 Van Allen Way, Carlsbad, CA) 5-days per week, Monday - Friday.

DESCRIPTION

Administrative Responsibilities:

• Receive and process customer equipment for calibration, repair, and preventative maintenance.
• Prepare customer quotes and process purchase orders.
• Communicate with customers regarding service updates, findings, and approvals.
• Maintain accurate work orders and service records in the CRM system.
• Coordinate equipment shipping and receiving activities.

Technical Responsibilities:

• Perform preventative maintenance on Thermo Fisher Scientific and other manufacturers' manual and electronic pipettes.
• Support basic pipette service and maintenance activities.
• Follow service procedures and quality standards.
• Assist in maintaining an organized and efficient laboratory environment.

REQUIREMENTS

• High School Diploma or GED or equivalent required.
• Ability to work independently and use good judgment.
• Strong customer service and problem-solving skills.
• Basic to intermediate proficiency with Microsoft 365 applications, including Outlook, Word, and Excel.
• Good verbal and written communication skills.
• Strong organizational and time management skills.
• Attention to detail and ability to keep accurate records.
• Ability to work well both independently and as part of a team.