Position Summary:
The TAS is critical role in our unique customer model to execute the BMS aspiration to be the BioPharma that delivers the most impactful engagement with Health Care Providers (HCPs), driving adoption of new and existing medicines for appropriate patients.
The primary role of the TAS is to be accountable for the appropriate adoption of BMS assigned Rheumatology portfolio and generate demand. To meet the HCPs expectations, the TAS engages them with a differentiated Customer Experience (Cx) through deep scientific dialog.
The role builds and maintains strong professional relationships with selected National Thought Leaders (NTLs) and focus on regional thought leaders (RTLs) and community-based physicians/HCPs in private practice, medical groups practices, office staff, and other stakeholders in the patient care continuum as their primary point of contact.
The TAS liaises with other BMS functions as needed to deliver an overall higher Customer Experience (Cx) by meeting HCP needs in a timely and scientific manner. This role will prioritize the safe and appropriate use of BMS products while also focusing on overall business results and performance objectives while exemplifying BMS values.
The TAS role is field based. A TAS is anticipated to spend their time in the field with external customers.
Key Responsibilities:
Portfolio Promotion
- Promotes approved indications of BMS products within a defined territory or region to meet or exceed assigned sales targets.
- Organize promotional programs like lunch & learn and speaker programs.
- Creates demand for BMS medicines by articulating the clinical and scientific rationale for use of products in appropriate patients.
- Maximizes the usage of AI based targeting capabilities (CE3) to define their call plan.
- Participates to OMNICHANNEL interactions with customers.
- Engages with and continuously maintains/grows a high level of scientific expertise in all assigned products and therapeutic areas.
- Prepares and successfully implements a comprehensive territory and account plans.
Fair & Balanced Scientific Dialogue:
- Demonstrates scientific expertise and passion in using approved scientific resources and publications to present information to HCPs and ensures medical accuracy.
- Conducts office presentations and discusses product related scientific information with HCPs that is consistent with label.
- Maintains high level of working expertise on emerging data.
- Engages real time medical support to reactively answer unsolicited questions requiring scientific exchange.
Cross-Functional Collaboration:
- Proactive collaboration with other field teams to ensure best Customer Experience (Cx) for HCPs.
- Fosters team effectiveness and accomplishments of shared goals by gathering and sharing relevant insights and information internally to enable BMS to better serve its customers.
- Complies with all laws, regulations and policies that govern the conduct of BMS.
Required Qualifications & Experience:
- Advanced scientific degree and/or preferred 5+ years of pharmaceutical or biotechnology experience as healthcare sales /MSL / HCP / nurse.
- Ability to communicate scientific or clinical data convincingly to help physicians best serve their patients.
- Strong selling and promotional skills.
- Demonstrated strong capability in account management skill sets, superior selling competencies, and proven sales performance track record of meeting or exceeding goals.
- Demonstrated experience building and maintaining strong relationships with key customers, office staff and others in the customer influence network via customer centric mindset and desire to create positive and differentiated Customer Experience (Cx).
- Experience in Rheumatology is preferred but not mandatory.
- Demonstrated ability to work effectively cross-functionally with a positive team mindset and can-do attitude.
Key Competencies Desired:
- Customer/commercial mindset.
- Demonstrated ability to drive business results.
- Experience identifying, engaging, and cultivating relationships with customers across the patient care journey.
- Demonstrated account management skills and problem-solving mentality. Understands the flow of patients through practice and can customize engagement and deliver tailored messages.
- Demonstrated resourcefulness and ability to create access.
- Demonstrated digital agility.
Patient Centricity:
- Understands the patient journey and experience.
- Able to adopt a patient-focused mindset.
- Exhibits genuine care for patients.
Scientific Agility:
- Excellent communication and presentation skills to articulate scientific and clinical data in an easy-to-understand manner to help HCPs best serve their patients.
- Has a strong learning mindset and passion for science. Prioritizes staying current with the latest data.
Teamwork/Enterprise Mindset:
- Strong business acumen to understand and analyze business and market drivers and develop, execute, and adjust business plans.
- Demonstrates a strong sense of learning agility. Seeks out and learns from unfamiliar experiences, and then applies those lessons to achieve better results in subsequent situations.
- Track record of balancing individual drive and collaborative attitude.
- Holds a high level of integrity and good judgment, in order to navigate the requirements of the role effectively and compliantly in accordance with BMS policies and procedures.
- As this position requires the operation of a Company-provided vehicle, offers of employment are contingent upon the candidate meeting the requirements of “Qualified Driver,” as determined by the Company in its sole discretion, including but not limited to the following: 1) at least 21 years of age; 2) a driver’s license in good standing issued by your state of residence; and, 3) a driving risk level deemed acceptable by the Company.
On-site Protocol
BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
Supporting People with Disabilities
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
Candidate Rights
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/
Data Protection
We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at http://careers.bms.com/fraud-protection.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.
