Role Summary
The Senior Manager Pfizer Patient Services (PPS) Oncology Strategy is responsible for driving the development of patient services strategy, and programmatic design, for Pfizer’s Oncology products. The Senior Manager is responsible for delivering programs elements across the patient journey, including:
- Program strategy and execution
- Copay / affordability support
- Hub support / operations
- External landscape monitoring
- Program performance management
This role will sit within the PPS Oncology BU Strategy vertical and will be accountable for ensuring close alignment with Business Unit and Brand strategies. This role will ensure Oncology patient services programs are rooted in comprehensive understanding of the patient journey and patients’ experiences taking Pfizer’s Oncology treatments.
Role Responsibilities
This is a critical role responsible for developing and executing the strategy for patient services programs for Pfizer’s Oncology Business Unit. This Senior Manager will:
- Facilitate interactions between Patient Services teams and Business Unit partners, ensuring programs meet patient / healthcare provider needs and align to Business Unit strategies
- Support the development and design of impactful patient service programs for all priority on-market and pipeline brands
- Track brand needs, economics, strategies, timelines, and priorities while staying abreast of therapeutic area trends
- Support identification, evaluation, and management of cost-effective vendor solutions
- Manage and optimize PPS spend at the BU-level
- Facilitate integration of PPS leadership strategies and performance in marketing plans, therapeutic area planning documents, and executive updates
- Proactively establish strong internal and external relationships across PPS, Oncology, US Market Access (USMA), and enabling functions (e.g., Digital, Analytics, Chief Commercial Office)
- Be a part of a high-performing team of professionals, responsible for designing and executing patient support programs for the BU
- Ensure program operating procedures arein alignment with legal, regulatory and compliance standards
Basic Qualifications
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
- Bachelor’s degree required; advanced degree (MBA, MPH, etc.) preferred
- 6+ years’ experience in Biopharma Patient Services Strategy / Operations / Program Management, Strategy / Management Consulting, or related area required
- 2+ years’ direct experience supporting Oncology brands preferred
- Relevant healthcare experience includes experience working in/with consulting, commercial biopharma functions involving strategy development and/or strategic initiatives (e.g., marketing, commercial development, market access & pricing, etc.)
- Strong enterprise thinking, strategic planning, and financial acumen, with a data-driven mindset and the ability to connect broader organizational goals to BU-specific strategies
- Extensive cross-functional leadership and stakeholder management experience
- Experience in portfolio strategy, with a proven ability to identify opportunities, anticipate challenges, and guide decision-making at scale
- Exceptional written and verbal communication skills, and prior experience in presenting to functional leaders
- Strong qualitative and quantitative analytical skills, including technical proficiency in Microsoft PowerPoint and Excel
- Ability to receive and implement direction from senior colleagues to achieve meaningful outcomes and create business impact
- Commitment to receiving development and coaching from leadership
