Senior Manager Marketing Science Ops

Marketing Science Operations (MSO), Senior Manager – US

What you will do Let’s do this. Let’s change the world! Amgen’s Data Science organization is seeking a US-based Marketing Science Operations (MSO), Senior Manager (SM) to serve as the US business-facing lead for Data Engineering delivery within Marketing Science. This role operates at the intersection of strategy, analytics, and operational execution. This role is responsible for translating business requirements into scalable data solutions and ensuring consistent, high-quality execution across data pipelines, transformations, and reporting enablement. The Senior Manager partners closely with the Associate Director and stakeholders to manage delivery, support KPI implementation, and coordinate across global DE and BI teams. You will play a critical role in driving day-to-day execution, ensuring data reliability, and enabling downstream analytics through strong delivery discipline and cross-team collaboration. This is a high-visibility role requiring strong business acumen, operational rigor, and cross-functional leadership. This is a Flexible Commuter role based at Amgen’s Deerfield, IL, or Thousand Oaks, CA site, requiring on-site presence 1-2 days per week.

Operations Leadership & Service Delivery

• Lead and mentor Data Engineering Leads and global teams (Portugal and India), driving a culture of accountability, reliability, and continuous improvement.
• Own day-to-day Data engineering operations, ensuring consistent, high-quality delivery aligned to KPIs, SLAs, and enterprise priorities.
• Oversee intake, prioritization, and execution through Jira and agile workflows, ensuring transparency and predictable delivery.

Stakeholder Communications and Data Vendor Management

• Partner with internal and external stakeholders to align on priorities, set clear expectations, and ensure timelines are well understood and adhered to
• Oversee data vendor governance, ensuring accountability for quality, timeliness, and other key performance metrics to maintain reliable data pipelines
• Proactively communicate delays, risks, and unforeseen issues to stakeholders to ensure transparency and informed data usage

Business & Requirements Translation

• Partner with stakeholders to understand business needs and translate them into data and pipeline requirements.
• Support implementation of KPI definitions within data models and pipelines.
• Ensure alignment between business logic and data engineering outputs.

Data Engineering Delivery Management

• Oversee end-to-end delivery of data pipelines, transformations, and data models.
• Coordinate with DE teams to ensure timely, accurate, and scalable execution.
• Track delivery progress, manage dependencies, and proactively address risks.

Data Quality & Operational Reliability

• Ensure data validation, QA processes, and pipeline monitoring are consistently executed.
• Support issue troubleshooting and resolution to maintain data integrity.
• Drive adherence to SLAs, refresh schedules, and operational standards.

Process Improvement & Enablement

• Support standardization of data models, pipeline frameworks, and documentation.
• Contribute to automation and efficiency improvements across data workflows.
• Enable downstream BI and analytics teams through reliable, well-structured data assets.

Cross-Team Coordination

• Work closely with ACCP, AIN, and offshore teams to align on requirements and execution plans.
• Serve as the day-to-day coordination point between US stakeholders and global delivery teams.
• Escalate delivery, quality, or resourcing issues to the Director as needed.

What we expect of you We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a strategic, business-facing analytics leader with the following qualifications. Basic Qualifications Doctorate degree and 2 years of experience in data acquisition, digital media, data governance or analytics, ideally within a regulated industry OR Master’s degree and 4 years of experience in data acquisition, digital media, data governance or analytics, ideally within a regulated industry OR Bachelor’s degree and 6 years of experience in data acquisition, digital media, data governance or analytics, ideally within a regulated industry OR Associate’s degree and 10 years of experience in data acquisition, digital media, data governance or analytics, ideally within a regulated industry OR High school diploma / GED and 12 years of experience in data acquisition, digital media, data governance or analytics, ideally within a regulated industry Preferred Qualifications

• Bachelor’s degree or advanced degree preferred.
• A minimum of 5+ years of experience in data acquisition, digital media, data governance or analytics, ideally within a regulated industry.
• Proven experience working with media agencies, publishers and vendors on data deliverables, negotiations and performance accountability.
• Strong understanding of media data ecosystems (e.g., ad servers, DSPs, SSPs, clean rooms) and ability to engage technical and business stakeholders.
• Demonstrated ability to influence cross-functional stakeholders in a complex, matrixed environment.
• Familiarity with data privacy, compliance and risk management frameworks as they relate to digital/media data in regulated industries.
• Strategic mindset with strong operational execution ability.
• Experience in Media data acquisition.
• Excellent communication and stakeholder-management skills, able to translate data/technical issues into business-focused insights.
• Strong project leadership, prioritization and problem-solving skills.
• Highly accountable and results-oriented, with a collaborative and inclusive mindset.

What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

Apply now and make a lasting impact with the Amgen team. careers.amgen.com In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Sponsorship Sponsorship for this role is not guaranteed. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other other benefits and privileges of employment. Please contact us to request accommodation. Ready to Apply for the Job? We highly recommend utilizing Workday's robust Career Profile feature to complete the application process. A link to update your profile is available when you click Apply. You can then complete your Workday profile in minutes with the “Upload My Experience” functionality to upload an updated copy of your resume or you can simply edit the individual sections of your Career Profile. Please note that you should be in your current position for at least 18 months before applying to internal positions. Staff must notify their current manager if invited for an interview. In addition, Staff are ineligible to apply for open positions if (a) their performance is currently being managed on a performance improvement plan (PIP) or other locally utilized formal coaching document or (b) their most recent performance rating was not a “Partially Meets Expectations” or higher. Please visit our [Internal Transfer Guidelines](https://amgennow.service-now.com/people_self_service?id=kb_article&sysparm_article=KB0061732) for more detailed information .