Job Description
We are seekingaSenior Manager,ATCOnboarding todriveoperationalexecution oftheKitesiteauthorizationprocess, serving as the primary orchestrator across cross-functional workstreams to ensure treatment centers are launched efficiently, compliantly, and withhigh-qualitycustomer experience.
Thishigh-impactrolereports intothe Director,ATCOnboarding, who owns onboarding strategy and operational leadership,ensuring consistent, high‑quality execution through strong planning, governance, tools, reporting, and continuous improvement. The roleworks closely with the Account Directors(ADs)accountable forsite expansion,providesADswith the right level of support depending on site or network needs,anddelivers siteonboardingexecutionefficiently at scale by providing clear standards, structure, and visibilitycross-functionallyand across site archetypes.
The Senior Manager,ATCOnboardingwill help ensuresiteonboarding is predictable, scalable, and execution‑ready, enabling faster readiness, stronger cross‑functional alignment, and continuous improvement as the organization grows.
Responsibilities
Drive PMO & Program Management Excellence
- Executetheprocessframework forsiteonboardingand ensure executiondisciplineacross roles with onboarding responsibilities
- Manage integrated onboarding timelines, milestones, dependencies,andrisks
- Orchestrateonboarding workstreamscross functionally(Quality, Medical, Patient Support, Commercial), ensuring clarity of roles, timelines, and deliverables
- Proactivelyidentifyissues and drive resolution throughappropriate escalationpathways
- Ensure onboarding execution aligns with operational excellence, compliance, and readiness expectations
- Maintain onboarding playbooks, templates, and standard operating rhythms
- Organize internalstatus meetings, aligning site level support teams with network level hub members, streamlining communicationacross forums
Manage OnboardingTools, Platforms &TechnologyInfrastructure
- Maintain accuracy andcontinuousimprovementofonboarding project management tools and platformsmaintenance(e.g., Smartsheet or equivalent)
- Standardize tracking, documentation, and reporting artifacts
- Ensure data quality, adoption, and consistency across onboarding program
- Identifyopportunities to streamline workflows and improve visibility through tooling enhancements
Provide Leadership Reporting & Visibility
- Help develop andmaintainprogram‑level dashboards and reporting across onboarding timelines, risks, and outcomes
- Aggregate execution data into clear, actionable insights for leadership
- Provide regular onboarding performance updates to the Director, ATCOnboardingand key stakeholders
- Highlight trends, bottlenecks, and improvement opportunities supported by data
Lead Continuous Improvement
- Conduct structured post‑activation check‑ins to evaluate onboarding effectivenessand inform continuous improvement initiatives
- Synthesize insights, themes, and opportunities; share findings with internal teams and leadership to inform continuous improvement
- Partner with Account Directors and the Director, ATCOnboarding,to ensure feedback is translated into action where appropriate
- Analyze qualitative and quantitative feedback across sitesand customer archetypes
- Identifyroot causes of recurring execution challenges and partner with cross‑functional teams on improvements
- Embed learnings back into onboarding processes, tools, and PM standards
Basic Qualifications
Master’s degree with 6+ years of relevant experience
OR
Bachelor’s degree with 8+ years of relevant experience
Preferred Qualifications
- 7–10+ years of experience in project management, PMO leadership, operations, or large‑scale cross‑functional execution
- Demonstrated success applying formal project management practices in complex, regulated environments (healthcare, life sciences, or similar)
- Strong analytical, reporting, and stakeholder management skills
- Strong organizational, communication, and stakeholder management skills, with the ability to influence, align, and drive execution across cross functional teams without direct authority
- PMO or program leadership experience supporting multiple concurrent initiatives
- Experience scaling standardized execution models across teams
- Strong proficiencywith project management tools (Smartsheet or equivalent)
- Continuous improvement mindset with comfort using data to drive change
- Cell Therapy, specialty pharmaceutical, or site of care experience
- Demonstrated ability to manage multiple onboarding engagements simultaneously
- Customer centric mindset with strong facilitation skills
- Ability to operate effectively in fast paced, ambiguous environments
Travel Requirements
Some travel (up to ~25%) may be required
