About the Role
We are seeking a Senior HR Process & Solutions Consultant to join our HR Service Delivery organization. This role sits at the intersection of HR, process design, and technology—focused on improving how work gets done across our global HR ecosystem, with a strong focus on enhancing both operational effectiveness and colleague experience.
This is not a traditional HR role and not a pure HRIS role. You will act as a bridge between HR stakeholders and HR Technology/Digital teams , translating business needs into practical, technology-enabled solutions.
You will drive execution , owning workstreams, moving initiatives forward in ambiguous environments, and delivering measurable improvements to process, systems, and colleague experience.
What You’ll Do
Drive Solutions & Delivery
- Lead small to mid-sized initiatives or workstreams within larger HR programs
- Diagnose problems across process, policy, and systems
- Translate business needs into clear requirements, process flows, and actionable solutions
- Create and manage requirements, process documentation, and implementation plans
- Partner with HR Digital and HRTS to design, deliver, and continuously improve scalable solutions and outcomes
- Take ownership of assigned workstreams and drive solutions from problem identification through implementation and adoption
- Maintain momentum by simplifying complex problems and making pragmatic tradeoffs
Bridge HR and Technology
- Serve as a trusted partner to HR stakeholders, including HR COEs and other partners
- Work closely with HR Digital and HRTS to understand the business case, validate feasibility, and shape solutions
- Ensure alignment between user experience, process design, and system capabilities
- Confidently navigate and influence across both business and technical audiences
Improve Process & Enable Automation
- Identify opportunities to simplify, standardize, optimize, and improve HR processes and colleague experiences
- Evaluate when to leverage automation vs. human intervention, especially in sensitive or complex scenarios
- Contribute to scalable, future-ready HR service delivery models
Deliver Technology-Enabled Change
- Support implementation and optimization of Workday, ServiceNow, and related tools
- Lead or support User Acceptance Testing (UAT), including test design and execution across a variety of stakeholders
- Support Workday release cycles by reviewing new functionality and assessing business impact
- Assess impact of system updates and new functionality
- Partner on automation and digital initiatives, including responsible and practical AI-enabled solutions
- Identify and design automation opportunities with clear exception handling
- Design solutions with appropriate human-in-the-loop controls
What You Bring
- Minimum education: Bachelor's Degree
- 5–8+ years in HR Operations, HR Technology, HR consulting, or related roles
- Proven ability to drive execution and deliver results in cross-functional environments
- Experience working with HR systems (Workday preferred; ServiceNow a plus)
- Experience translating business needs into requirements and supporting delivery
- Strong stakeholder management and influencing skills
- Ability to operate independently and move work forward in ambiguity
- Practical understanding of automation, workflows, and emerging technologies
- Sound judgment to balance efficiency, risk, and colleague experience
Why This Role Matters
You will play a key role in advancing a digital-first HR model—connecting business needs with process and technology solutions and ensuring the right balance between automation, operational effectiveness, and human judgment.
