Summary:
This technical leadership role is responsible for driving hardware sustaining excellence and transformation initiatives across the Pharmacy Automation portfolio, with a strong focus on customer experience improvement, product reliability, and systemic issue resolution.
Responsibilities:
Sustaining Excellence & RCA Leadership
- Drive data-driven prioritization of sustaining and transformation initiatives, ensuring focus on highest-value opportunities
- Closely monitor product field performance and lead deep root cause analysis (RCA) on systemic failures
- Drive design for reliability improvements that meet or exceed current product performance
- Lead strategic initiatives to improve customer satisfaction, product reliability, and total cost of ownership
- Translate field issues, complaint data, and service insights into actionable engineering programs
- Partner with Service, Quality, and Operations to implement closed-loop corrective actions
- Enable transition from reactive fixes to predictive and preventative solutions
Program & Technical Leadership
- Lead cross-functional teams to define and execute hardware improvement programs spanning multiple product lines
- Work with R&D functional leaders to assign engineering disciplines necessary to achieve sustaining and value engineering goals.
- Develop and manage integrated program plans, ensuring high-quality and efficient execution
- Clearly articulate technical problems, solution strategies, and path to measurable business impact
- Rapidly prototype and validate solutions where needed to reduce risk and accelerate learning
System & Architecture Thinking
- Partner with development teams to define sustainable product improvements and architectural enhancements
- Ensure solutions align with longer-term platform strategies and technology roadmaps
- Assess proposed changes for risk, scalability, and cross-product applicability
Engineering & Process Rigor
- Apply best practices across design, analysis, simulation, integration, and testing
- Ensure compliance with Design Controls, PLM, Configuration Management, and Phase Review processes
- Utilize Design for Six Sigma (DFSS) and other structured problem-solving tools
Cross-Functional Leadership
- Collaborate across R&D, Quality, Service, Operations, and Product Management
- Align initiatives with organizational goals and communicate program status, risks, and outcomes
- Influence without authority in a matrixed, global environment
People & Culture
- Provide leadership and mentorship to engineering teams (direct or indirect)
- Foster a data-driven, ownership-oriented culture focused on accountability and results
- Clearly communicate goals, expectations, and performance feedback
EDUCATION & EXPERIENCE
- Bachelor's or Master's degree in an engineering or related field
- 10+ years leading complex electro-mechanical systems in R&D or sustaining environments
- Strong experience with RCA, reliability engineering, and field performance analysis
- Experience with automated equipment systems (robotics, conveyance, controls) preferred
- Deep understanding of product lifecycle, quality systems, and regulatory requirements
- Demonstrated ability to lead cross-functional programs in matrixed organizations
- Strong analytical, prioritization, and decision-making skills
- Experience with program/project management methodologies (Agile and/or waterfall)
- Excellent communication skills with ability to drive clarity in ambiguous situations
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit [_https://bd.com/careers_](https://bd.com/careers).
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
