Senior Field Service Engineer

The Senior Field Service Engineer plays a critical role in delivering advanced technical support and strategic customer engagement across pre-sales and post-sales activities. This position leads complex installations, diagnostics, and service operations while mentoring junior engineers and contributing to continuous improvement initiatives. The ideal candidate brings deep technical expertise, strong customer-facing experience, and the ability to drive operational excellence in a dynamic, high-growth environment. This role also collaborates cross-functionally with the Research and Development (R&D) team to relay field insights and influence product innovation. _The ideal candidate is a seasoned technical expert with strong customer-facing skills, capable of leading complex field service operations and collaborating cross-functionally with R&D to drive product excellence._ **Minimum Qualifications** - Bachelor’s degree in engineering, life sciences, or a related technical field; advanced certifications or graduate coursework preferred. - 5+ years of experience in field service engineering, preferably in life sciences, biomedical, or instrumentation industries. - Proven expertise in troubleshooting, repairing, and calibrating complex technical systems and instruments. - Strong proficiency in Windows OS, networking, electronics, mechanical systems, and chemistry-related technologies. - Demonstrated leadership in customer-facing roles, with the ability to manage escalations and mentor junior staff. - Excellent analytical, organizational, and communication skills. - Ability to work independently in a fast-paced, remote environment and adapt to evolving priorities. - Valid driver’s license with a clean driving record. - Willingness to travel domestically 20%–40% overnight; ability to drive up to 4–5 hours and travel by air as needed. **Preferred Qualifications** - Master’s degree in engineering, life sciences, or a related technical discipline - 7+ years of field service experience in precision instrumentation or life science technologies - Prior experience supporting R&D teams or contributing to product development cycles - Familiarity with ISO standards, GMP compliance, and regulated environments - Experience with CRM platforms (e.g., HubSpot) - Strong project management skills and ability to lead cross-functional initiatives - Certifications in electronics, mechanical systems, or technical training programs (e.g., IPC, Six Sigma, Lean) **Job Responsibilities and Expectations** _This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Operational attributes for this role include tasks of basic complexity that affect operational outcomes._ - Lead and execute complex on-site installations, diagnostics, and repairs of precision instruments and systems, ensuring minimal disruption and maximum customer satisfaction. - Serve as a technical advisor to customers and internal teams, providing expert guidance on system performance, optimization, and troubleshooting. - Collaborate cross-functionally with the R&D team to share field feedback, support product development, and contribute to technical enhancements. - Deliver high-impact training and onboarding for customers and junior field engineers, promoting best practices and technical excellence. - Maintain rigorous documentation and compliance with internal policies, including service reports, inventory tracking, and quality standards. - Performs other duties as assigned.