Senior Director - Head of Product Management Content Tech & AI

Job Description

At Gilead our pursuit of a healthier world for all people has yielded a cure for hepatitis C, revolutionary improvements in HIV treatment and prevention as well as advancements in therapies for viral and inflammatory diseases and certain cancers. We set and achieve bold ambitions in our fight against the world’s most devastating diseases, united in our commitment to confronting the largest public health challenges of our day and improving the lives of patients for generations to come. The Senior Director - Head of Product Management Content Tech & AI, is a global leadership role with end-to-end accountability across Product Management for Marketing Content Tech and Content AI — spanning strategy, roadmap, delivery, and driving adoption in collaboration with the Global Commercial Excellence team. The role will oversee a team of Product Management experts with accountability for all our global Marketing tech and AI platforms that enable customer engagement and content. More broadly this role will also lead the AI CT (AI Commercialization team), with support and chairmanship coming from the ED, Digital & Innovation. The AI CT is the strategic decision-making body for AI across commercial covering all areas of AI from Strategy, learning, to change and adoption. The role holder will be expected to oversee, lead and coordinate the commercial AI strategy with support and direction from the Executive Director, Digital & Innovation, ensuring delivery of scalable, high-impact solutions that transform how we use AI across commercial globally. The Senior Director will act as the primary business owner and strategic leader for AI in Marketing, partnering closely with Global Commercial Excellence, IT, Legal/Compliance, Global Strategic Marketing, Global Decision Sciences and Insights (GSDI) and affiliate Marketing teams to ensure solutions are aligned to business priorities and deliver measurable value.

Key Responsibilities

Set Strategy, Direction, and Roadmap

• Lead, coach and develop a team overseeing product management for our critical AI enabled Marketing and content tech platforms.
• Define and own the AI for Marketing strategy & delivery, aligned to enterprise priorities and commercial objectives
• Establish and maintain a multi-year roadmap of AI capabilities across content creation, personalization, and MLR
• Prioritize use cases based on a clearly defined business need and impact, scalability, and feasibility
• Translate emerging AI capabilities into practical, deployable marketing solutions
• Collaborate closely with IT to regularly scan the market and be aware of new AI marketing capabilities as they appear.

Drive personalization at scale with AI derived content

• Leading the Product Management team for Marketing tech and AI, partnering with key stakeholders across Global Marketing, Affiliate Marketing, Marketing excellence and IT. Define the AI capabilities, workflow and operating model to allow us to create highly personalized AI derived content at scale.
• Drive standardization of content workflows (briefing, generation, localization, derivative creation) across the organization in collaboration with Commercial Excellence team.
• Partnering closely with Global commercial excellence redefine marketing workflows so enable us to embed and scale AI content generation.
• Measure and ensure the development and scaling of AI-enabled content creation at scale delivers business impact. Measure and monitor KPI’s closely.

Transform content approvals and MLR through AI

• Supporting the Director of Product Management for content approvals and AI to define vision, roadmap and scaling plan for AI content approvals.
• Scale capabilities including automated pre-review, risk scoring, and AI-assisted review
• Partner with Legal/Regulatory to redesign MLR processes, delivering material improvements in speed, quality, and efficiency

Partnering with Key stakeholders – Commercial Excellence & IT

• Act as the senior business partner to Commercial Excellence, helping guide and informing us about the impact AI will have on the future of Marketing.
• Work with IT to shape and deliver scalable AI platforms and solutions that enable us to transform marketing capabilities and increase impact.
• Work closely with IT to ensure any solution has data, security, and compliance requirements embedded from inception.
• Ensure any new AI for Marketing capabilities have a clear end state operating model defined across business and technology teams to ensure scalability and adoption.

Lead Delivery and Execution Excellence

• Oversee end-to-end delivery of AI marketing use cases, ensuring pace and quality
• Define quarterly priorities, milestones, and execution plans
• Ensure all capabilities are tied to clear business outcomes and measurable value
• Act as escalation point for complex cross-functional delivery challenges

Stakeholder Leadership and Influence

• Engage senior stakeholders (e.g. CLT, Commercial Excellence leadership, IT leadership) as needed, to align priorities and outcomes
• Build strong cross-functional alignment across Marketing, IT, Legal, and affiliates
• Act as a visible internal thought leader on AI in Marketing
• Partnering with Commercial Learning & Development team to develop learning programs to embed new AI capabilities.

Basic Qualifications:

Bachelor's Degree and Fourteen Years’ Experience OR Masters' Degree and Twelve Years’ Experience OR PhD and Twelve Years’ Experience

Preferred Qualifications:

• Strong strategic & enterprise thinking with ability to translate strategy into execution and measurable outcomes across a commercial organization
• Proven leadership of cross-functional teams and ability to influence effectively within a matrix environment
• Global experience with an enterprise mindset
• Experience with digital, omnichannel, and modern marketing capabilities within large biopharma environments
• Excellent written and verbal communication skills
• Proactive self-starter who thrives in a fast-paced, collaborative, and evolving environment
• Relevant experience in pharma/biotech across marketing, sales, consulting, or transformation roles preferred
• Demonstrated experience leading, coaching and developing teams, with ability to balance empowerment, accountability, and delivery
• Experience contributing to/or leading transformation initiatives and supporting change management efforts

People Leader Accountabilities

• Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
• Develop Talent - understand the skills, experience, aspirations, and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop, and realize their purpose.
• Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.