Senior Customer & Technical Training Specialist

Description

As a Senior Customer & Technical Training Specialist at Thermo Fisher Scientific, you'll contribute to developing and delivering high-quality training programs that support our customers and internal teams. You'll create educational content and support training initiatives across our product portfolios, from analytical instruments to laboratory solutions. In this collaborative environment, you'll work with cross-functional teams to design and implement comprehensive training strategies that enhance customer experience and drive success. This role combines technical expertise with facilitation skills to deliver learning solutions through multiple modalities, including workshops, virtual sessions, and e-learning platforms.

Requirements

• Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in technical training, product management, or customer education roles
• Preferred Fields of Study: Electrical or Automation Engineering
• Instructional design or adult education certifications beneficial
• Train-the-trainer certification advantageous
• Technical knowledge of relevant product lines and product portfolios, from analytical instruments to laboratory solutions and relevant product lines (e.g., chromatography, mass spectrometry, electron microscopy)
• Experience developing and delivering both technical and soft-skills training programs
• Strong facilitation and presentation skills for both in-person and virtual environments
• Proficiency in e-learning development tools (e.g., Articulate 360, Camtasia, Brainshark)
• Experience with Learning Management Systems (LMS)
• Project management capabilities and ability to coordinate cross-functional initiatives
• Strong communication skills and ability to explain complex technical concepts clearly
• Ability to create engaging training materials and documentation
• Proficiency in Microsoft Office suite and content creation tools
• Experience in regulated environments (e.g., pharmaceutical, biotechnology) preferred
• Ability to travel up to 30-50% as required
• Strong interpersonal skills and ability to build relationships with teams
• Self-directed with organizational and time management abilities
• Fluency in English required; additional languages beneficial

Compensation and Benefits

The salary range estimated for this position based in California is $101,300.00–$151,925.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

  About Us

  Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

  Accessibility/Disability Access

  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

  EEO

  Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.