SUMMARY/JOB PURPOSE****(Basic purpose of the job):**
This role is responsible for collecting, validating, and managing customer data that drives business insights, supports sales, marketing, market access, patient support programs and ensures the smooth operation of commercial activities across the organization. This is a highly cross-functional role that will interface with Market Access Leaders, Trade Channel Partners, Internal IT and Operations teams, and several Data Vendors.
ESSENTIAL DUTIES/RESPONSIBILITIES:**
Customer Data Management
- Oversee the collection, validation, and management of customer data spanning trade channel operations, sales and marketing operations, market access initiatives, patient support programs and syndicated data sourcing
- Drive the intake and integration of new customer data sources into 360 views
- Own customer golden records, affiliations management and all associated business rules/process
- Enable cross-functional teams in leveraging customer master data for their respective business processes
Customer 360
- Own the development and maintenance of customer360 in partnership with IT
- Collaborate with IT and data analytics teams to automate data pipelines and improve data workflows
Data Procurement, Contracts and Agreements
- Oversee and manage contracts for commercial data procurement
- Oversee use and sharing of commercial data. Ensure data use agreements are in place when data is shared outside organization
- Execute contracts to acquire new data assets per organization needs, and work with IT to ingest such data sources into the commercial data lake and warehouse
Cross-functional Collaboration
- Work closely with sales, marketing, finance, and customer operations teams to understand their data needs for driving actionable insights.
- Partner with market access teams to ensure that commercial data supports ongoing operational activities in relation to rebates, contracts and pricing etc.
Project Management & Process Optimization
- Lead and participate in cross-functional projects aimed at optimizing data operations, improving data accessibility, and enhancing commercial processes.
- Identify and implement improvements in data processes to streamline workflows and increase operational efficiency.
SUPERVISORY RESPONSIBILITIES:**
No supervisory responsibilities.
EDUCATION/EXPERIENCE/KNOWLEDGE & SKILLS: **
Education:**- BS/BA degree in related discipline and 5 years of related experience; or
- Masters in related discipline and 3 years of related experience; or
- Equivalent combination of education and experience
Experience:**- 5+ years of commercial operations consulting or direct commercial operations experience in the biotech, pharmaceutical, or medical device industries.
- 2+ years of oncology experience is strongly preferred.
- Oral specialty drug experience is strongly preferred.
- Experience with multiple commercial data types, including trade channel data aggregation, EMR claims data, syndicated/third party data, as well as personal and non-personal promotional data, is strongly preferred.
- Hands on experience with industry standard data offerings (from IQVIA, Symphony, OneKey, and such)
- Prior commercial data analytics experience a plus.
Knowledge, Skills and Abilities:**- Deep understanding of pharma trade channel data and various syndicated data sources
- Experience in managing customer data and driving MDM processes
- Knowledge of commercial business processes (Sales Ops, Digital Marketing) and how they interact with MDM
- Experience with data automation tools and techniques (e.g., SQL, Python)
- Strategic thinking and cross functional problem solving
- Excellent written and verbal communication skills
- Excel, Access, and other database experience
- Ability to review and process information from multiple sources. Must be able to identify operational weakness and implement correction action/plan.
Work Environment/Physical Demands****:**
Our office is a modern, open space that foster collaborations and creativity. Teams work closely together, sharing ideas and solutions in a supportive atmosphere. We provide all necessary equipment, including dual monitors and ergonomic chairs, to ensure a comfortable workspace.
This position requires 10% of travel time.
WORKING CONDITIONS:**
Our office is a modern space that fosters collaboration and creativity. Teams work closely together, sharing ideas and solutions in a supportive atmosphere. We provide all necessary equipment, including dual monitors and ergonomic chairs, to ensure a comfortable workspace.
DISCLAIMER:**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
