Overview
Works directly with a Sales Representative to help aid with the planning, directing and coordination of the selling, marketing and promotion of Stryker products to physicians when not covering for Stryker employees on leaves of absence or supporting other business coverage needs. Also responsible for planning, directing and coordinating selling, marketing and promoting Stryker products to physicians and maintaining strong, positive customer relationships while covering for Stryker employees on leaves of absence or while supporting other business coverage needs. Travels frequently, sometimes on short notice, to perform sales associated tasks, maintain strong, positive customer relationships, and to provide quality coverage in multiple territories across the country for employees on leaves of absence and when otherwise needed by the business. Must perform in accordance with budgeted objectives and obtain maximum profitability and volume in relation to pre-set standards.
ESSENTIAL FUNCTIONS:
- Assists Sales Representatives in the marketing, promoting and selling Stryker products when not covering for leaves of absence or supporting other business coverage needs;
- Responsible for marketing, promoting and selling Stryker products and maintaining strong, positive customer relationships when covering for employees on leaves of absence or while supporting other business coverage needs;
- Travels, many times on short notice, to perform sales associated tasks in multiple territories across the country, sometimes for extended periods of time, to assist with coverage for employees on leaves of absence and to support other business coverage needs.
- Educates and informs doctors, nurses, and appropriate staff personnel as to the proper use and maintenance of Stryker products, product functionality and updates, changes to product portfolio, and educational programs.
- The employee must be able to tailor Stryker’s promotional message based upon knowledge of the customer, advise on appropriate product selection, answer customer questions about product functionality and distinguish Stryker products from those of Stryker’s competitors.
- Directs product evaluations in OR and office settings.
- May assist in the preparation and operation of trade shows, conventions, and/or clinical meetings.
- Keeps regional manager informed of territory progress on a regular basis.
- Solves product problems for customers in an expeditious fashion.
- Managing and maintaining a sample inventory of products.
- Must understand and adhere to all OR and pertinent OSHA guidelines when conducting a product evaluation.
- Must exhibit a base understanding of computers for best utilization of Stryker SIS program.
- Must adhere rigidly to all GMP policies and procedures as stipulated by the FDA.
QUALIFICATIONS:
- Must be able to handle routine overnight travel on short notice, for extended periods of time.
- Up to 90% overnight travel annually.
- 1-2 years in an outside sales position (medical related fields is preferable).
- B.A. or B.S. degree required.
- Field sales training--In field training.
- Successful completion of in-house product training program.
- Computer training.
- Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects.
- Must be able to communicate with large groups of people.
- Must be able to communicate telephonically.
- Must be able to use common office equipment.
- Must be able to drive an automobile.
- Must be able to routinely negotiate price and terms of transactions between Stryker and its customers.
- Must be able to readily solve customer complaints and questions and provide excellent customer service.
- Must have command of all products, including functionality, features, and factors that differentiate Stryker products from its competitors’ products, and be able to disseminate this knowledge to the customer.
- Must be able to analyze territory market potential prioritize call patterns accordingly.
- Excellent interpersonal skills.
- Excellent analytical skills.
- Excellent organizational skills.
