About the role
The Senior Manager IT Applications - Run will oversee specific areas to ensure the stability, compliance, and performance of enterprise applications, including Quality Control (QC)-related systems such as Labware/LIMS, Empower, NuGenesis and SoftMax. This role ensures that operational processes and computerized systems deployed across IOPS meet the needs of the business and are compliant with relevant regulatory and security standards. The Senior Manager will work with the equivalent Application Leads at other sites to ensure global alignment and provide high-quality support to System Owners and end-users, including user management, issue troubleshooting, training, and managing change requests.
As a Senior Manager IT Applications - Run, a typical day might include the following:
* Lead and manage a team of full-time employees (FTEs) and contractors to deliver on end-user requirements effectively.
* Maintain accurate and up-to-date system documentation in compliance with organizational standards.
* Collaborate with the Validation Department to ensure applications (including QC systems) remain in a validated state in accordance with IOPS SOPs.
* Partner with System Owners to prioritize change control requests and minor enhancements, ensuring timely execution.
* Drive operational rigor and discipline through the development and implementation of metrics, dashboards, and other operational controls.
* Communicate system operations and project status to executive stakeholders, ensuring alignment of resources with key priorities.
* Champion continuous improvement initiatives to enhance team performance, efficiency, and service delivery.
* Set annual team goals aligned with IT and IOPS objectives, leveraging MDI structures to monitor and manage progress.
* Manage application support staff, providing mentorship, coaching, and professional development opportunities.
* Ensure compliance with regulatory, corporate, and IOPS policies and procedures across the team.
* Collaborate with staff to define and achieve annual goals and objectives.
* Conduct monthly performance reviews and provide actionable feedback to drive individual and team success.
This Role May Be For You If:
* You excel at managing IT applications, including QC-related systems and ensuring their compliance with regulatory standards.
* You enjoy providing high-quality support to end-users and System Owners, solving challenges with efficiency and attention to detail.
* You are passionate about mentoring and coaching team members to achieve their professional goals.
* You thrive in environments where operational rigor and performance metrics drive decision-making.
* You are committed to fostering a culture of continuous improvement and innovation.
* You have strong communication skills and are comfortable engaging with stakeholders at all levels.
* You bring a proactive, solutions-oriented mindset to managing change requests and enhancements.
In order to be considered for this position, you must hold a BS/BA in Information Technology or related field and 8+ years of relevant experience or equivalent combination of education and experience. 5+ of those years must include managing systems and people.