Position Summary
Demonstrate the science. Drive adoption. Expand the impact.
At Waters, Reagent Technical Sales Specialists are critical to driving consumables growth by combining deep reagent expertise with customer insight and workflow optimization. Operating at the intersection of science and commercial execution, you enable customers to maximize the value of their instruments while accelerating reagent pull-through and long-term adoption.
This role goes beyond product support. It requires the ability to identify workflow gaps, uncover expansion opportunities, and position reagents as essential components of the overall solution. You will partner closely with Account Managers and Instrument Specialists to influence customer behavior, improve utilization, and deliver sustainable revenue growth.
This is a high-impact role where technical expertise, customer engagement, and commercial awareness directly contribute to recurring revenue and territory performance.
This field-based, remote position requires regular in-person customer engagement across the Mid-Atlantic territory. To effectively perform the essential functions of the role, the employee is expected to maintain residency within the assigned commercial territory, generally defined as living within (PA, NY, NJ).
Role Purpose
As part of the Waters Biosciences division, drive recurring reagent revenue and consumables growth by providing technical expertise, optimizing customer workflows, and expanding product adoption across the installed base.
Key Responsibilities
Technical Leadership & Customer Engagement
- Provide deep technical expertise in reagents and consumables applications
- Deliver scientific consultation to support customer workflows and outcomes
- Act as a trusted advisor to laboratory stakeholders
- Educate customers on best practices to maximize reagent utilization
Workflow Optimization & Adoption
- Identify workflow gaps and opportunities for expansion
- Optimize utilization of reagents within existing customer processes
- Support assay development and application-specific needs
- Improve adoption through targeted technical engagement
Revenue Growth & Opportunity Development
- Drive consumables pull-through and recurring reagent revenue
- Identify and develop cross-selling opportunities across the portfolio
- Partner with Account Managers to align on territory growth strategies
- Expand usage within existing accounts to increase share of wallet
Customer Retention & Value Expansion
- Strengthen customer relationships through ongoing technical support
- Improve retention by reinforcing value and outcomes
- Increase customer reliance on Waters reagents and solutions
- Support long-term account growth through consistent engagement
Cross-Functional Collaboration
- Partner closely with Account Managers and Instrument TSS specialists
- Collaborate with applications, service, and marketing teams
- Contribute to coordinated, high-value customer engagement strategies
- Support a unified, team-based selling approach
What Success Looks Like
- Increases recurring reagent and consumables revenue
- Expands customer utilization across assays and workflows
- Drives consistent consumables pull-through
- Improves workflow adoption and optimization
- Strengthens customer retention and long-term loyalty
- Supports overall territory growth through partnership and execution
Qualifications & Experience
Required
- Bachelor’s degree in life sciences or related scientific field
- Strong customer-facing communication and presentation skills
- Experience in scientific, technical sales, applications, or laboratory roles
- Ability to translate technical knowledge into practical customer value
- Willingness to travel within assigned territory
Preferred
- Experience with reagents and consumables product lines
- Background in flow cytometry or related applications
- Experience supporting laboratory workflows or assay development
- Exposure to commercial sales environments or account support roles
- Familiarity with CRM tools and structured sales processes
Work Environment & Travel
- Field-based role requiring frequent customer interaction
- Travel aligned to territory needs
Why Waters
Waters plays a critical role in advancing scientific discovery and improving human health. Our teams partner with leading organizations across Pharma, Biotech, Academic, and Government sectors to solve complex challenges.
As part of Waters, you will:
- Work with a differentiated and growing consumables portfolio
- Partner with commercial and scientific experts across disciplines
- Engage directly with customers to influence outcomes
- Drive meaningful, recurring business impact
Who Thrives in This Role
- Technical experts passionate about customer impact and adoption
- Individuals who enjoy influencing behavior and driving utilization
- Professionals who combine scientific depth with commercial awareness
- Problem solvers focused on workflow improvement and growth
- Collaborative partners who elevate team success
Who This Role Is Not For
- Individuals seeking purely transactional or non-customer-facing roles
- Those uncomfortable with revenue accountability and growth targets
- Candidates who rely on reactive vs. proactive engagement
- Individuals who prefer narrow technical scope without business impact
Compensation
The expected compensation range for this role is $ 95,600.00 - 153,000.00 USD Annual. Final compensation will be determined based on experience, skills, and geographic location.
Equal Opportunity
Waters is an Equal Opportunity Employer committed to building an inclusive workplace that empowers all employees to thrive.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or/required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:
Health and Well-being Benefits
- Medical coverage
- Health Savings Accounts
- Flexible Spending Accounts
- Medical coverage
- Health Savings Accounts
- Flexible Spending Accounts
- Dental coverage
- Vision coverage
- Hospital Care Insurance
- Critical Illness Insurance
- Accidental Injury Insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability insurance
- Long-term care with life insurance
Other Well-being Resources
- Anxiety management program
- Wellness incentives
- Sleep improvement program
- Diabetes management program
- Virtual physical therapy
- Emotional/mental health support programs
- Weight management programs
- Gastrointestinal health program
- Substance use management program
- Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
Retirement and Financial Well-being
- BD 401(k) Plan
- BD Deferred Compensation and Restoration Plan
- 529 College Savings Plan
- Financial counseling
- Baxter Credit Union (BCU)
- Daily Pay
- College financial aid and application guidance
Life Balance Programs
- Paid time off (PTO), including all required State leaves
- Educational assistance/tuition reimbursement
- MetLife Legal Plan
- Group auto and home insurance
- Pet insurance
- Commuter benefits
- Discounts on products and services
- Academic Achievement Scholarship
- Service Recognition Awards
- Employer matching donation
- Workplace accommodations
Other Life Balance Programs
- Adoption assistance
- Backup day care and eldercare
- Support for neurodivergent adults, children, and caregivers
- Caregiving assistance for elderly and special needs individuals
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Support for fertility, birthing, postpartum, and age-related hormonal changes
Leave Programs
- Bereavement leaves
- Military leave
- Personal leave
- Family and Medical Leave (FML)
- Jury and Witness Duty Leave
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
**To learn more about BD visit** [ _https://bd.com/careers_](https://bd.com/careers).
