About the role
Work with manufacturing and engineering to ensure clear documentation, interpretation, and inclusion of customer requirements for assigned products. Support, plan, and implement activities concerned with development, application, and maintenance of quality standards for manufacturing processes, materials, products, and/or business systems. Develop, implement, and support standards and methods for inspection, testing, and evaluation relative to Nortech’s quality management standards to ensure products leaving the manufacturing or development organization are effective and free from defects or operational problems or errors. Review product, component, part, and assembly specifications, and develop and/or update testing-related documentation including test cases, plans, and flaw-reporting procedures. Work with training staff to ensure production and inspection personnel are properly trained. Support quality related issues such as interpretation of workmanship standards, manufacturing processes, customer prints, specifications and defect evaluations. Devise sampling procedures, design and develop forms and instructions for recording, evaluating, and reporting quality data. Develop and implement methods to ensure compliance of product development, documentation, manufacturing, and assembly processes. Maintain applicable quality records and perform quality audits in accordance with established standards. Compile, calculate, maintain, and report summary statistics required by customers. Inform product conformance decisions based on interpretation of quality data reports, SPC charts, and other applicable data; promptly notify management of concerns with potential to impact product volume, manufacturing lines, costs, or customer outcomes. Work with suppliers, customers, and internal departments on obtaining and/or responding to deficiencies and/or corrective actions. Coordinate the successful closure of closed loop corrective actions concerning quality issues of products and processes. Keep supervisor informed about project status, workload, concerns, questions, and progress. Demonstrate and support Nortech’s Mission, Core Values, policies and procedures at all times. May perform other duties and responsibilities as assigned.