Product Support Manager, Health

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more). As The Support Experience Partner Support Manager (SEPSM), you will drive operational readiness and deliver an efficient, empathetic global customer support experience. Operating with a Digital First and AI-native organizational mindset, you will be responsible for executing flawless product and partner launches, managing critical consumer escalations, and optimizing core support metrics (CSAT, Resolution Rate). You will act as a strategic bridge between product teams and operations to implement AI automation and continuously advocate for process and tooling improvements. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our [video](https://www.youtube.com/watch?v=HcjR6ZngQcw). Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $92000 - $131000 (USD) + 15% bonus target + equity + benefits Learn more about [benefits at Google](https://www.google.com/about/careers/applications/benefits/).