Job Description
The Product Management Specialist III supports the execution of PCS’s services strategy across North America (NA) and EMEA, with a focus on the Bioproduction and Microelectronics markets. This is a commercially oriented product management role that spans competitive intelligence, service positioning, value proposition development, and field-level execution. The Specialist works closely with Sales, Marketing, and Operations to bring PCS’s managed services portfolio to market, embed PCS deeper into customer supply chains, and drive measurable revenue growth through service-led account strategies.
The role requires a blend of analytical rigor and commercial acumen—translating market insights and customer pain points into compelling service propositions, equipping Sales teams with the tools to win, and ensuring that enrolled accounts experience consistent, high-quality service delivery. The ideal candidate is customer-focused, data-driven, and comfortable operating across both strategic and execution-oriented workstreams in a fast-evolving environment.
The location: This is an onsite position in Morrisville, North Carolina. Residency near the site is required. No relocation assistance provided.
Responsibilities
Competitive Analysis & Market Intelligence
- Monitor competitor capabilities, service offerings, pricing models, and go-to-market strategies across key supply chain services players in NA and EMEA, with a focus on Bioproduction and Microelectronics customers.
- Synthesize market trends, customer buying behavior, and evolving industry requirements into actionable insights that inform service strategy and commercial positioning across NA and EMEA.
- Develop and maintain competitive battlecards, win/loss summaries, and market landscape overviews for use by Sales and Marketing teams.
- Identify whitespace opportunities and unmet customer needs; surface findings and recommendations to the product management and strategy team.
Positioning & Value Proposition Development
- Define and maintain benefit-led value propositions for PCS managed services by customer segment (Large Pharma, Biopharma, CDMO) and buyer persona (Supply Chain, Procurement, QA/QC, Operations leadership).
- Translate complex service capabilities into concise, customer-centric messaging that Sales teams can use effectively in conversations, proposals, and presentations.
- Collaborate with Marketing to ensure consistent positioning across all customer-facing materials including flyers, presentations, and Sales enablement tools.
- Validate messaging through Voice of Customer (VOC) feedback and field input; refine positioning based on what resonates in real customer interactions.
- Support the development of objection-handling frameworks that equip Sales teams to address common concerns around service adoption, fee structures, and competitive alternatives.
Market Analysis & Account Qualification
- Collaborate with Sales and Marketing to identify and prioritize accounts with unmet supply chain needs aligned to PCS’s managed services capabilities.
- Assist in developing and applying qualification criteria to assess accounts by segment, spend profile, geographic proximity, and service fit.
- Support VOC activities to gather structured customer feedback on service needs and value perception across NA and EMEA by market type and customer segment.
- Contribute to market sizing and opportunity analysis to support strategic planning and investment decisions.
Customer Value Analysis & Business Case Development
- Build customer-specific business cases and financial analyses that quantify the operational and economic value of PCS services relative to customer supply chain costs and risks.
- Support BAMs and KAMs in presenting value analyses to customer Supply Chain, Procurement, and Operations leadership.
- Maintain and refine business case tools and templates to ensure consistency and readiness across the Sales team.
- Document customer ROI outcomes from active service engagements to strengthen the commercial narrative and support new account acquisition.
Account Services Strategy & Revenue Execution
- Partner with Sales Account Representatives to develop account-level services strategies across NA and EMEA that address customer supply chain pain points and drive product revenue growth.
- Support services proposal development, pricing inputs, and managed service agreement structuring in coordination with Finance and the Services team.
- Track services revenue attainment versus AOP targets, including fee-based revenue and product revenue from service-enrolled accounts.
- Identify upsell and service expansion opportunities within the existing account base in collaboration with BAMs and KAMs.
Service Delivery Performance & Customer Governance
- Track service delivery metrics by account and flag performance exceptions or risks to the appropriate Account Manager and Operations team.
- Assist in preparing materials for customer operational reviews and quarterly business reviews (QBRs), including performance summaries and trend analysis.
- Support VOC collection at defined program milestones to capture customer feedback and identify opportunities for service scope improvement.
Supplier Performance Contribution
- Assist in monitoring supplier delivery performance against service-enabling requirements, including on-time delivery, documentation compliance, and shortage communication.
- Support the rollout and maintenance of supplier performance scorecards for strategic supplier segments.
- Identify and escalate supplier performance gaps that create risk to customer service delivery commitments.
Qualifications
- Bachelor’s degree in Business, Supply Chain, Life Sciences, or equivalent experience in a relevant specialty.
- 3+ years of relevant experience in product management, marketing, supply chain, operations, or a related commercial role developing new customer programs.
- Demonstrated ability to conduct competitive analysis, develop positioning frameworks, or build customer-facing value propositions.
- Strong interpersonal skills with the ability to work cross-functionally and engage stakeholders at multiple organizational levels.
- Customer-service orientation with a “Customer First” approach to both internal and external relationships.
- Experience developing market intelligence programs, competitive landscaping, or product positioning in a B2B or life sciences environment; familiarity with NA and EMEA market dynamics is a plus.
- Demonstrated ability to build and present quantitative business cases or financial models connecting service value to customer outcomes.
- Familiarity with supply chain concepts: inventory management, GMP compliance, supplier SLAs, and service-level performance frameworks.
- Willingness and ability to travel to Thermo Fisher sites and customer facilities to support account reviews, QBRs, and service onboarding activities.
