About the role
Job Description
Job Highlights:
The **Plastic and Reconstructive Surgery (PRS) Area Specialist** role is a US, regionally based marketing position that partners closely withthe Area Business Manager andinternal stakeholders to best serve and advocate for the PRS customer. The PRSArea Specialist assumes ownership of the PRS customer experience and ensures customer needs are metthroughremoteandonsiteaccount management. Additionally, the PRSArea Specialistis a brand ambassador in the US, responsible for building a foundation forthe futuregrowth and introductions in the PRS market.
PRS Account Management Responsibilities:
- Manages PRS customer accounts in US regionas assigned
- Virtually interfaceswith accounts via telcon, email,text/phone, as well as in-personas needed.
- Responds to and/orstreamlinesaccount inquiries to theappropriate internalpartners, such asArea Business Manager, Medical ScienceLiaison,orderentry, billing resolution, complaint management, etc.
- Provides orientation to existing customers and new accounts on best practices for product ordering and payment processes
- Works collaboratively with internal partners(Area Business Manager, Contracts)toestablishnew accounts and pricing contracts
- Resolves pricing discrepancies with customer and PRS customer care andestablishes/renewspricing contracts for existing customers
- Facilitates urgent/last minute order fulfillment, via trunk stock
- Coordinates product returns and works with internal team to refund or credit customersin a timely manner
- Acts as product expert and responds to product inquiries from customers and directs inquiries toMedicalAffairs, as appropriate
- Supportsaccounts and adviseson product sizing, storage requirements, etc., according to the instructions for use
- Follows up on trade show leads, proactively reaches out to new accounts
- Fulfills product literature requests and distributes collateral, guides, and content asrequired
- Connects billing issues with AR counterparts
- Escalatescustomer issues for PRS leadership decision
- Usesanalytical tools toprovidecustomer insights to update, track, and plan performance
- Participatesin continued education and compliance aroundappropriate commercialexecution
- Other duties as assigned
Qualifications:
- Bachelor’s degreerequired
- Minimum of 2 yearscorporate environment experience required
- High integrity and ethics
- Outstanding communication skills
- Exceptional organizational and creative skills
- Strong interpersonal skills, highly collaborative, anddemonstratedability to build effective working relationships across company functional areas
- Self-starter and ability to prioritize and multi-task in a fast-paced environment
- Strong project management skills, along with the ability to manage multiple tasks simultaneously
- Ability to travel (up to40%) domestically in US, to include overnights
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or/required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
To find purpose in the possibilities, we need people who can see thebigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit _https://bd.com/careers_.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.