Order Fulfillment Analyst

The Order Fulfillment Analyst is the primary point of contact for the American field sales and service teams with regards to parts that are shipped from our global facilities. Duties include a multitude of independent and diversified tasks to support the Field Sales and Service Team. These tasks include, but are not limited to, online order taking, parts expediting, backlog/alert management and inventory reconciliation. Main Responsibilities * Enters critical Field Service parts orders into SAP. During order entry determines accuracy of information, inventory/FSL availability, shipment information and order priority. Notifies Field Service Team of status including non-shipments and changes in processes. * All back orders and alerts are monitored to ensure the quickest possible fulfilment. To complete this task, it is necessary to have a full understanding of SAP, Lotus Notes and the other ERP systems and Operations/Transportation personnel across the manufacturing sites. * Stay in close cooperation with planning to follow up on material availability. Raise shortages/fulfillment needs to planning teams/buyers/manufacturing leaders to ensure quickest possible fulfillment * Continual communication with engineers, customer care and OTR regarding order/shipment status. * Optimize timing of shipments to maximize revenue, considering payment terms, revenue recognition rules to react to end of period revenue requirements * Supplies the field with inventory cost, customer sell price and part availability data on request. * Enters purchase requisitions for non-drawing-released parts for purchasing to utilize in the creation of purchase orders. * Notifies Database Administration Team (Customer Master Maintenance) of field engineer inventory location and ship to address additions as required. * Creates forms to be used by Service and Database Administration Teams in creation of material master for parts required by Field. * Transact parts to Field Service Engineer cost centers and investigates discrepancies concerning Field Service Inventory locations. * Prepare documentation for non-SAP shipments to Field Service Team. * Maintain statistics on call/item/order volumes, backorders, zero stocks items, search calls & finds, expedites and cancelled items. * Provides status information to engineers concerning items returned from field engineer to American Consolidation Point upon request. * Create requisitions and access refurbished and/or loaner pool inventory regarding service requirements for items identified as candidates for the Salvage and Loaner processes. Critical Success Factors * Communication. Demonstrates exceptional skill in verbal and written communications. Prepares written material that are suitable for Sr. Management review. Expresses information, in writing and orally, in a succinct and organized manner that is appropriate for the intended audience. Effectively listens to others and clarifies information as needed. No apprehension about contributing to and leading meetings. * Interpersonal/Relationship Building. Experience working with all levels and areas of the organization. Demonstrates ability to build and maintain positive and productive working relationships with all kinds of people. Seeks and values the contributions of others. * Organization. Extremely organized individual. Demonstrates a systematic approach to organizing daily tasks and accomplishing projects. Well prepared for meetings and meeting deadlines. * Flexibility : Open to change and new information. Adapts behavior and work methods in response to new information, changing conditions or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution. Deals calmly and effectively with high stress situations, such as tight deadlines and fiscal month/quarter/year end pressures. * Teamwork : Encourages and facilitates cooperation, pride, trust and group identity. Works effectively with others to achieve individual and team goals. Facilitates an open exchange of ideas. Fosters an atmosphere of open communication * Time Management : Using time in the most effective and productive way, properly assessing and utilizing priorities in time allocation. Controls distractions that waste time and break workflow * Decision Making/Problem-Solving. Has a bias for action. Demonstrates flexibility in problem solving and adapts solutions to business needs. Can recommend new approaches and solve problems in intelligent, creative and appropriate ways * Integrity and Ethics : Contributes to maintaining the integrity of the organization * Continuous Learning. Demonstrates willingness and ability to learn Skills and Experience: * Strong SAP skillset experience: working knowledge of SAP tables and data extraction methodology, Central Component, Advanced Planning, and alert monitors preferred * Proficient in the Microsoft Office suite of products, including Excel, Word, PowerPoint, and Outlook * Strong language skills, professional English language knowledge * 3 year’s customer service experience preferred * Ability to communicate and present information effectively verbally and in writing and collaborate with peers, colleagues, and leaders, including cross-functional, global partners * Effective knowledge of SAP STRs and STOs (Stock Transfer Request/Order) for supply/demand execution would be beneficial * Detail-oriented with the ability to work on multiple tasks and projects and prioritize tasks with strict deadlines * Demonstrated data analytics abilities What we offer: * Private healthcare including dental care, * Life and long-term disability insurance, * MyBenefit Cafeteria system, * Multisport Card, * Social Fund Subsidies, * Home Office allowance, * Tuition reimbursement, * Referral awards, * Internal career development opportunities in multiple business areas, * Day off to celebrate your birthday, and up to 3 additional days of vacation by length of service in the company. Join our Team! We are strongly committed to the development of your career and giving you opportunities to learn and grow. We make a difference for you while you make a difference in the world!