What You Will Do
- Prepare, manage, and maintain surgical equipment and disposable products to ensure everything is available, functional, and ready before each procedure, achieving full equipment readiness and minimizing workflow interruptions.
- Support operating room teams during procedures by anticipating device needs, providing timely equipment adjustments, and ensuring a seamless surgical experience.
- Troubleshoot and resolve both routine and complex equipment issues using independent judgment to maintain high service reliability and reduce downtime.
- Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners to deliver excellent service and build strong working relationships.
- Maintain accurate documentation, including detailed procedure information, equipment usage, monthly performance metrics, and account updates to ensure compliance and continuity of service.
- Stay current through ongoing training, maintaining a strong working knowledge of Stryker equipment, disposable products, and new technologies while educating clinical staff on product use.
- Follow all safety, facility, and privacy standards, including patient confidentiality requirements, while maintaining a professional appearance, work ethic, and customer-focused mindset.
- Provide flexible coverage, including rotating schedules, on-call, overnight and weekend shifts, and support for other accounts within and outside your region, which may require travel.
What you will need:
Preferred Qualifications
- Bachelor’s or Associate’s degree, or equivalent certifications.
- 1+ year of experience in customer service, technical assistance, clinical support, supporting sterile workflow operations, or operating room environments.
- Knowledge of anatomy, surgical procedures, and instrumentation.
- HSPA/CRCST certification (required within 6 months for Sterile Processing roles; renewed annually).
Required Qualifications
- High School Diploma or equivalent.
- 0+ years of related work experience.
- Ability to work rotating schedules, including on-call, overnight, and weekend shifts, and maintain readiness to arrive within 45 minutes when on call.
- Ability to lift up to 50 lbs occasionally and 20 lbs frequently; ability to stand, walk, bend, stoop, and use fine motor skills for extended periods.
- Visual acuity (corrected), color vision, mobility, and dexterity to identify and correct small inconsistencies in equipment or documentation.
- Strong analytical, problem-solving, and time-management skills with the ability to make independent decisions in high-pressure environments.
- Ability to clearly explain and follow detailed guidelines and procedures.
- Proficiency with basic computer applications (e.g., Microsoft Office) and strong interpersonal, verbal, written, and organizational skills.
- Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel.
Scope of Work Summary (Sterile Processing Department – SPD):
Responsible for reprocessing and managing surgical instrumentation per IFU, HSPA/AAMI standards, and hospital policy. Works alongside SPD staff to ensure timely, compliant reprocessing of Stryker and hospital-owned instruments.
Core Responsibilities:
- Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.
- Perform in-line function testing (leak, sharpness, insulation, or power checks).
- Wrap and containerize sets for sterilization per IFU.
- Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership.
- Facilitate repairs, replacements, and instrument tracking per hospital protocols.
- Communicate with SPD and OR leaders regarding equipment readiness and process improvements.
Certifications:
- CRCST required within 6 months of hire (per Stryker and state legislation).
- Ongoing annual continuing education required.
Scope of Work Summary (High-level Disinfection & Endoscope Management):
Manages transportation, reprocessing, and high-level disinfection (HLD) of flexible endoscopes and TEE probes per hospital policy and ANSI/AAMI standards.
Core Responsibilities:
- Transport used scopes and probes safely between procedural areas and reprocessing sites.
- Perform leak testing, manual cleaning, and automated or manual HLD.
- Validate and document all HLD cycles and labeling.
- Return processed scopes/probes to designated storage locations.
- Maintain communication with clinical departments regarding instrument availability.
Certifications:
- CER certification required within 6 months (or per state legislation).
- Ongoing continuing education required annually.
