Office and Client Service Coordinator

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

TheClient and Lab Support Specialist ensures efficient and accurate running of a fast-paced laboratory tasks, including sample receipt/processing, bottle kit orders completion, interaction with clients, and the review and submittal of reporting. This position will require a high level of focus, detail-oriented accuracy and the ability to multitask. Essential Duties and Responsibilities:

• Greet/Welcome Walk-In Customers
• Monitor and Respond to Customer Requests
• Answer Phones and Screen Incoming calls for management
• Direct Lab Inquires to Lab
• Administrative Support to Managers/Supervisors/Sales
• Assist in Planning Staff Meetings/Birthday Celebrations
• Monitor office and kitchen supply inventory

Laboratory Operations

• Perform Work Functions and Keep Records as per Approved SOP’s and/or Laboratory Policies
• Receive/Login Samples
• Manually creates bottle order kit request from Sales or Client Relationship Executives
• Generate Sample Reports/Invoices
• Manage Open Orders/Workflow
• Identify and Record Nonconformities on Corrective Action Requests (CAR) and on Preventive Action Requests (PAR).
• Correct Nonconformities and Potential Nonconformities
• Act as Liaison between Customers & Lab to Facilitate Completion of Work
• Administrative Operations
• Ships out all Fedex Orders