Client Account Specialist

Do you thrive on building strong client relationships and delivering outstanding service? As a Client Account Specialist, you’ll be the key point of contact, ensuring client needs are met with care, accuracy, and efficiency. Join our team and play a vital role in driving client satisfaction and long-term success. This is an on-site role based out of our headquarters in Camarillo, CA. Who is Meissner? The goal at Meissner is to be more than simply good; it is to be extraordinary. Extraordinary performance comes from extraordinary people. Meissner as a group is passionate about helping our clients manufacture lifesaving and life enhancing drugs, therapies, and vaccines. We develop, manufacture, supply and service advanced microfiltration products and single-use systems worldwide. We know that when you are passionate about what you do, it’s more than just a job. Meissner is focused on the development of the whole individual, and we have programs and tools in place to help us stay at our best mentally and physically. In alignment with our commitment to support the growth and development of the whole individual, Meissner has inaugurated a Learning and Development department to solely focus on cultivating our team. When you grow, we grow. How you will make an impact: The Client Account Specialist serves as an experienced liaison between the company and its customers, ensuring exceptional service and long-term satisfaction. This role combines advanced customer service expertise with strategic account management, requiring strong communication, analytical thinking, and problem-solving skills. The Client Account Specialist partners closely with Sales, Planning, Operations, and customer support teams to proactively manage customer needs, resolve complex issues, and identify opportunities to enhance customer value. * Anticipate client needs and provide tailored solutions that align with business goals. * Analyze and troubleshoot client challenges, identifying root causes and recommending sustainable solutions using critical thinking. * Serve as a primary point of contact for assigned customer accounts, developing trusted relationships. * Manage escalated client inquiries, ensuring timely resolution of complex issues. * Coordinate with internal teams to deliver seamless client experiences. * Monitor account activity to ensure compliance and enter data accurately into D365 ERP system and properly follow established SOPs. * Process and confirm purchase orders into D365. * Invoice sales orders in D365. * Check inventory and notify Production, Planning, & Purchasing departments when unusual order quantities could potentially deplete stock. * Track, log, and manage customer cases in CRM with thorough and accurate documentation. * An advanced level of understanding of our products and structures. * Identify recurring issues and share insights with management and relevant departments to improve processes. * Support the onboarding of new clients and ensure smooth transitions from Sales to Support. * Contribute to knowledge base articles, FAQs, and internal training materials. * Monitor client satisfaction metrics and identify opportunities for service improvement. * Participate in customer success initiatives, feedback loops, and product improvement discussions. * Create reports utilizing Microsoft Excel with various data visualization techniques on topics such as clients' open orders and opportunities for improvement _This is an on-site role based out of our headquarters in Camarillo, CA._ The skills and experience you’ll need: * Bachelor’s degree in Business, Communications, or related field required. * 3+ years of experience in customer service, account management, or client-facing roles. * Strong critical thinking and problem-solving skills with a proactive mindset. * Excellent communication skills, both verbal and written, with experience in translating technical concepts into clear customer language. * Proficiency in Microsoft Office Suite (Excel, Outlook, Word) * Proficiency with Microsoft Dynamics 365 Finance and Operation or equivalent ERP systems. * Meticulous attention to detail required. * Works independently and as part of a team with minimal work supervision. * Proven track record of managing client relationships and resolving escalated issues. * Comfortable with switching between various channels, including telephone, email, and other forms of communication. * Effective time management, organization problem-solving skills. * Read and comprehend instructions, correspondence, and memos; write correspondence and effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization in English. * Manage multiple priorities and stay organized under pressure. * Working cross-functionally in a fast-paced, collaborative environment. * Excellent follow-up skills with customers, internal staff, and management. Don’t meet every single requirement? Apply anyway. What we can offer you: * Full Medical, Dental and Vision coverage with HSA Employer Contributions for eligible plans * Additional Perks- HQ Onsite Full Gym, Ultramodern Coffee Bars, Free EV Charging Stations, Employee Discounts * 401k, Profit Sharing, 401k Advisory Services * Company Sponsored Life Insurance * Employee Assistance Program * Paid Time Off, Paid Holidays, Anniversary Holiday Ready to make an impact? Let’s talk. Meissner is proud to be an Equal Opportunity Employer. US BASE PAY SCALE $30.21 - $38.61/hr The base pay scale for this role is what Meissner reasonably expects to pay for the position although actual pay may vary from this scale depending on an applicant's experience.