Position:
Manager
Location:
Tampa, United States
At BMS, digital innovation and Information Technology are central to our vision of transforming patients’ lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology. We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care.
This position is responsible for the design, development, and implementation of complex ServiceNow solutions. This includes working with business stakeholders to understand their needs and develop solutions that meet those needs. This role is also responsible for maintaining and enhancing existing applications, as well as troubleshooting and resolving any issues that arise.
If you want an exciting and rewarding career that is meaningful, consider joining our team!
Desired Candidate Characteristics:
- Have a strong commitment to a career in technology with a passion for healthcare.
- Ability to understand the needs of the business and commitment to deliver the best user experience and adoption.
- Able to collaborate across multiple teams.
- Demonstrated leadership experience.
- Excellent communication skills.
- Innovative and inquisitive nature to ask questions, offer bold ideas and challenge the status quo.
- Agility to learn new tools and processes.
Key Responsibilities
- Work with stakeholders to understand their needs and develop solutions accordingly.
- Stay up to date on latest ServiceNow features and functionality.
- Communicating and collaborating with cross-functional teams to identify and document business processes that can be automated using ServiceNow.
- Working with a user experience mindset to develop and deploy solutions for customers.
- Participating in agile planning ceremonies to help define and prioritize ServiceNow work for upcoming sprint.
- Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.
- Sharing knowledge and best practices with other team members through code reviews, pair programming, and training sessions.
- Mentor and train junior ServiceNow developers.
Qualifications & Experience
- Requires thorough knowledge of the principles and concepts of a discipline and developed knowledge of other related disciplines, typically gained through a university degree or 7 years of relevant experience. Actively participates in troubleshooting of routine problems. Makes decisions that impact own team and other groups/teams.
- Experience with two or more ServiceNow modules:
- IT Service Management (ITSM)
- HR Workforce/Service Delivery (HRSD)
- Service Portal
- Virtual Agent/Now Assist
- Accountable for ServiceNow Integration support and lifecycle management for new and existing ServiceNow Integrations.
- ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certifications is preferred.
- Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
- Looks to improve processes, structures, and knowledge within the team. Leads in analyzing current states, delivers strong recommendations, and able to execute to bring moderately complex solutions to completion.
- Applies understanding of internal/external challenges to contribute to the team's vision and maintains a focus on work in accomplishing operational goals.
