Manager, ICT Delivery

Summary:

The Manager, ICT Delivery plays a critical role in delivery of complex technology projects and IT services. They combine strategic planning with tactical execution to align team output with broader organizational goals, managing everything from initial scoping to final deployment and post-launch support. They ensure that digital initiatives are executed efficiently, securely and in alignment with GxP standards. They exhibit strong delivery leadership with a deep appreciation for the complexities of the pharmaceutical environment.

Essential Functions:

• Participate in project planning, execution, risk management, and quality assurance across multiple concurrent initiatives.
• Ensure solutions meet regulatory and data privacy requirements, including GxP, 21 CFR Part 11, HIPPA, GDPR and data integrity standards.
• Apply and follow appropriate delivery methodologies (Agile, Waterfall, hybrid) based on project needs and compliance considerations.
• Collaborate with business, technical teams and vendors to ensure accurate translation of business requirements into technical solutions.
• Assume accountability throughout all phases of system development lifecycle from ideation and planning through production support and troubleshooting.

Additional activities may include, but are not limited to:

• IT Project Oversight - Review project timelines, milestones, risks and budget to ensure delivery stays on track.
• Stakeholder Communication & Alignment - Manage expectations, clarify priorities and drive compromise between business needs and technical constraints.
• SDLC Compliance – Ensure all system changes follow appropriate lifecycle processes; review documentation for accuracy, completeness, and audit readiness.
• Issue Resolution & Operational Support – Assist in the triage of issues / incidents that impact production systems or project timelines.

Requirements:

Education

Bachelor’s degree or equivalent experience in computer science, information systems, engineering or related fields required

Experience

At least 5 years’ experience delivering IT projects within a regulated industry, ideally pharmaceuticals or life sciences; Familiarity with multiple functional domains (e.g. Quality, Regulatory, Medical, Commercial and/or Clinical); Knowledge of GxP compliance, validation practices and regulated system requirements; Experience with large-scale, global implementations; Experience with enterprise technologies such as Veeva Vault, Salesforce.com, Microsoft Dynamics

Technical Skills

Proficient in MS Office Suite.

Working Conditions:

Requires up to 10% domestic and international travel