COMPANY:
Thermo Fisher Scientific, Inc.
LOCATION: 168 Third Ave., Waltham, MA 02451 (can work remotely)
TITLE: Manager, Field Applications Scientists
HOURS: Monday to Friday, 8:00 am to 5:00 pm
DUTIES: Spend 20% of the time “in the field” with FAS< visiting customers to develop and maintain good relationships, supervise customer satisfaction and market the services and value provided.
Collaborate with Sales and Service District Managers to create a cross-functional team to exceed customers’ requirements and drive improvement.
Manage critical issues as part of the Service and Support leadership team.
Use metrics to evaluate the performance of the organization and drive improvement.
Resolve customer difficulties including customer complaints.
Seek and develop process improvements which increase the company’s ability to provide service and support to customers.
Assist the FAS team to plan and prioritize activities to ensure efficient and effective customer support is provided, prioritize resources based on skill, need, and customer sentiment.
Report on actual performance relative to AOT, provide variance analyses, and revised forecast projections and drive training revenue growth.
Responsible for meeting budget on OP Ex and Absorption targets.
Use sophisticated financial systems and processes to own a business as a standalone P&L and balance expense, and revenue, and growth.
Prepare, submit, and supervise district budgets and headcount requirements.
Partner with internal Education Services team to drive strategies for both and expansion of training offerings.
Set strategy for future growth and direction of team.
Evaluate employee performance and provide performance feedback on a regular basis and take actions as appropriate.
TRAVEL: Up to 40% domestic and international travel required. Telecommuting Employee: Reports to company headquarters in Waltham, MA. Can work remotely or telecommute.
REQUIREMENTS: Bachelor’s degree or foreign degree equivalent in Biology, Molecular and Cell Biology, or related field of study plus 5 years of laboratory experience in cell therapy, gene therapy, cell biology, immunology, stem cell biology, molecular biology techniques, or related experience. Employer will also accept a Master’s degree or foreign degree equivalent in Biology, Molecular and Cell Biology, or related field of study plus 3 years of laboratory experience in cell therapy, gene therapy, cell biology, immunology, stem cell biology, molecular biology techniques, or related experience as an equivalent alternative.
Required knowledge or experience with:
- Marketplace/Scientific knowledge in Cell Therapy, Research, and Clinical and Diagnostic settings;
- Integrating internal and field-based activities across functions to support customer requirements;
- Leadership and management experience;
- Laboratory, selling, and customer contact experience;
- Providing application support and training to customers and internal staff; and
- Pre- and post-sales activities.
