About the role
Unleash Your Potential. At Lubrizol we're transforming the Specialty Chemical Industry and looking for exceptional talent to join us on this journey. If you are ready to join an international company with talent around the world, and want to make a real impact, we want you on our team.
We are seeking a dedicated and knowledgeable Customer Technical Assistance Specialist to join our dynamic team. In this role, you will be the primary point of contact for customers seeking technical support and guidance regarding our products and services. Your expertise and problem-solving abilities will contribute directly to customer satisfaction and the continuous improvement of our support processes.
What You'll Do:
As a Customer Technical Assistance Specialist you will respond promptly and effectively to customer inquiries via phone, email, or chat, providing accurate technical assistance tailored to customer needs.
* Troubleshoot and diagnose technical issues related to hardware, software, and network configurations, working closely with internal teams to resolve complex problems.
* Document customer interactions thoroughly, maintaining detailed records of issues, steps taken, and resolutions in our customer relationship management (CRM) system.
* Collaborate cross-functionally with product development, quality assurance, and sales teams to escalate and track product-related concerns or feature requests raised by customers.
* Develop and maintain comprehensive knowledge of our products, services, and industry trends to ensure the provision of up-to-date and relevant support.
* Contribute to the creation and enhancement of technical documentation, troubleshooting guides, and customer self-help materials to empower users and reduce common support inquiries.
* Participate in ongoing training sessions and professional development opportunities to refine technical skills and customer service expertise.
* Assist in identifying recurring customer issues and recommend improvements to product design, functionality, or support processes.
Skills That Make a Difference:
* High School Diploma or GED equivalent is required. Associate or bachelor’s degree is preferred.
* Experience in Customer support or Customer Service is required.
* Experience with Microsoft Office applications is required, experience with SAP.
* Experience in Technical Support or Customer Service with experience in , ideally within a Specialty Chemical, Medical Device, Coatings, Technology, or Electronics Industries being a plus.
* Strong problem-solving skills with the ability to analyze technical information and communicate solutions clearly to diverse audiences.
* Excellent interpersonal and communication skills, demonstrating patience, empathy, and professionalism in all customer interactions.
* Familiarity with troubleshooting tools, diagnostic software, and CRM platforms is highly desirable.
* Ability to manage multiple inquiries simultaneously while maintaining attention to detail and quality service.
* Experience with SAP is a plus.
* Specialty Chemical or Medical Device industry is a plus
* A technical background or certifications are a plus.
Perks and Rewards That Inspire:
* Share the enticing perks and rewards we offer, such as competitive compensation, comprehensive benefits, and more
* Mention any unique perks that differentiate your site/country/region from other competiton
Ready for your next career step? Apply today and let's shape the future together!
It’s an exciting time to be part of Lubrizol. Lubrizol is not staying put. We are continually learning and evolving. Our passion delivers our success — not only for Lubrizol but for those who count on us every day: our employees, customers and communities.
We work with a relentless commitment to operate safely and responsibly, keeping safety, sustainability, ethics, and compliance at the forefront of everything we do. The well-being of our employees, customers and communities is paramount to our culture and in the way we approach our work.
As a diverse, global team, we work together to solve some of the world’s most pressing challenges. We impact everyday lives through science only Lubrizol can deliver, and we never stop pushing to do it better.
One of the founding principles of The Lubrizol Corporation more than 90 years ago was treating every employee with dignity and respect. That same commitment is only stronger today.
More than that, we are committed to providing an environment where every employee can be the best they can be, no matter their race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic.
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