IT Support Technician

Overview

We are seeking anIT Support Technicianfor a part-time contractor position.This role will be responsible for the excellent delivery of day-to-day IT services for users to ensure current and future IT Infrastructure and Support services meet business needs. The IT Support Technician ensures IT services are delivered effectively through excellent delivery of front-line services, proactive customer engagement and effective communication.

Location: South San Francisco CA

Hours: 20 hours per week (4 hours/day)

Position: Monday – Friday, 100% onsite

Duration: 6-month contract (with the possibility of extending)

Pay: per hour $42-$59

Key Responsibilities

• Independently analyze, diagnose and resolve complex tasks or problems related to systems and applications. If unable to resolve, work with IT team members to resolve issues.
• Work as an integral part of a team and assess skills of others to identify appropriate resources to resolve customer problems/tasks.
• Troubleshoot and resolve trouble tickets related to technical difficulties with hardware and software.
• Assist co-workers with resolution of problems through training, tools and support. Liaise with highly technical IT/IS support staff, as well as non-IT/IS customers, and communicate information effectively in all situations.
• Act as primary liaison with customers regarding desktop applications, and/or systems issues.
• Monitor and maintain critical IT systems.