Information Technology Business Analyst II

DESCRIPTION:

As a Business Analyst II at Thermo Fisher Scientific, you'll contribute to bridging business needs with technology solutions to advance our mission of enabling customers to make the world healthier, cleaner, and safer. You'll collaborate with cross-functional teams to analyze processes, gather requirements, and implement innovative solutions that drive operational efficiency. Working in an agile environment, you'll help define and document business requirements, create user stories, facilitate workshops, and ensure successful project delivery. This role offers opportunities to work with advanced technologies while making meaningful contributions to critical business initiatives.

Responsibilities:

• Triage of support tickets and follow up with end users
• Develop functional specifications based on business requirements
• Implement configuration changes in SAP
• Develop high level design and coordinate with development team
• Create and execute test scripts, capture defects, verify fixes and report updates
• Perform UAT testing
• Coordination of enhancements requiring development, including handoff calls between teams
• Troubleshoot issues, identify problems and develop practical solutions
• Develop change and release documentation
• Support change management processes