JOB DESCRIPTION:
Head of Business Capabilities - Global Digital Activation Location: Lake Forest, IL
WORKING AT ABBOTT:
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement, the [Freedom 2 Save](https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program, an[d ](https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html)[FreeU](https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
THE OPPORTUNITY:
As our Head of Business Capabilities - Global Digital Activation, you are responsible for leading and managing the DHS business deployment, implementation and adoption of the capabilities and processes required to deliver a digital solution within the organization. Working with the business stakeholders, you are responsible for aligning the Digital solutions capabilities with the overall business strategy, objectives, and goals of the organization.
WHAT YOU’LL WORK ON:
This role is critical to ensure:
- Digital Solutions offered by the organization meet the needs and expectations of its customers and stakeholders.
- Integration into the Businesses serves as the counterpart of the Archetype Process & Systems Excellence team, in order to translate business requirements into new user stories and/or additional technical functionality in the existing or new tools and applications.
- You are responsible for organizing, prioritizing and documenting functional requirements from the businesses, understanding the downstream impact in Markets and Customers, defining the operational benefits (Business case). Working with business owners, architects, product management, Q&R and Market leaders contributing to vision and program backlog, streamlining the execution of program priorities while leveraging opportunities of standardization cross-business.
- Managing a team focus on E2E implementation of DHS capability delivery.
- Implement standardized project planning and control processes and ensure tools are effectively used across programs.
- Establish processes to support project management standardization.
- Accountable for Project Management Office scope, strategy, and programs.
- Accountable for demonstrating continual improvement in effective completion of projects and sub-projects in the Division.
You are responsible for
- Participating with other Abbott senior leaders to establish strategic plans and objectives related to DHS, representing customer/market requirements and needs
- Acting as a direct point of contact for program escalations, driving strategic direction to increase solutions adoption and product utilization within the region
- Strategically and operationally advance Digital Solutions while meeting the timelines and deliverables of the business
- Mentoring the development of leaders within the DHS delivery practice, up to the senior manager level
- Selecting, developing, and evaluating digital solutions professional services subject matter experts and other staff, as required
Key Areas of Responsibility
- Identifying and analyzing the digital solutions capabilities required to deliver new solutions effectively and efficiently.
- You will develop and implement plans to improve or enhance the digital capabilities and E2E delivery processes in line with the overall business strategy and objectives. Contributing to the development and managing implementation of DHS capabilities, including processes, systems, and people.
- Ensuring that DHS capabilities are continuously monitored and evaluated to ensure that they remain effective over time.
- Identifies new capabilities and processes required to enable or improve digital solutions, professional services, and solutions for Abbott
- Represents the Voice of Abbott DHS Process & Systems Excellence team, makes sure that business demands are properly documented, clarifying the positive business impact (compliance, automation, productivity), understanding the E2E business impact
- Permanent member of Design Reference Group, participates in release planning, contributes to program increment planning, program backlog refinement and decision on prioritization based on ROI
- As a content expert has the knowledge to connect the dots, able to make an impact analysis to identify the benefits at Market, customer, and cross-business opportunities
- Works with the Markets and other Businesses identifying new opportunities for further automation, simplification, and integration of existing and future processes
- Has the primary responsibility for being the Business SPOC towards the Archetype Process & Systems Excellence team, representing the business interests towards those groups
- Knows the customers well and uses that knowledge in the role
- Makes data driven decisions
- Collaborate with the Archetype Capability Leader defining functional requirements as well as the user interface. Identifies gaps between current system and client/market needs
- Coordinates with other Business Capability Experts on content dependencies, compliance, standardization and leveraging best practices cross-B
- Facilitates inter-team dependencies in the respective iterations
- Participates in template validations, release planning sessions and user acceptance tests representing the business owner and securing that the “final product” is fit for purpose
- Work closely with Transformation Program leaders, BPOs and BPEs to identify and prioritize capability development and deployment roadmaps & drive adoption of the capabilities in the markets and business
- Collaborate with product & business/function teams to identify capability gaps and requirements required for successful market launch and enablement
- Manages team working closely with BPEs to identify capability development and deployment requirements & be the ambassador of the global services capabilities in the business
REQUIRED QUALIFICATIONS:
- Bachelor’s in marketing, sales, product development, or related field
- 10+ years in marketing, sales, product development, or related field
- Experience in high-tech, healthcare/med-tech digital solutions businesses
- Strong track record driving digital processes in the medical space, outgrowing market.
- Strong track record developing, launching, and growing digital solutions offerings and innovative value propositions in the medical space.
- Proven ability to lead and develop high-performing teams.
- Strong track record in strategy development & execution, preferably with consulting or business development background.
- Competencies: Team Management, People development, Influential Leadership, Cross-functional Team Leadership, Business Insight, Customer focus, Clear & effective communication, Planning, Alignment & Collaboration
- End-to-end Process Implementation, Problem analysis/identify opportunities, Delivery operational excellence, Change management, Learning ability, LEAN thinker, Continuous improvement, Requirements definition. Lean / agile Hardware/Software/ System development, Documentation management, Effort estimation
PREFERRED QUALIFICATIONS:
- MBA or other master’s degree preferred
