What You Will Do:
As aField Service Technicianproviding support forNeptune rover youwill spendthe majorityofyourtime in four key areas:
- Traveling between hospitals based on assignment of service requests.
- Troubleshooting and resolving customer and product issues.
- Building positive relationships with Stryker customers, peers, and internal partners.
- Documentingserviceresultsin order tomaintainaccuratequality records.
The environment and culture for this roleisfast-pacedandyou’llconstantly be on the go. It requires the ability to solve complex problems whilemaintainingstrong relationships with our customers,sales representatives, and other internal partners. Through time as a Field Service Technician, the foundation is laid to follow multiple career paths including engineering, project management,sales,and leadership. The person in this role should love to solve problems. Candidates must be willing to spend most weekdays traveling, be capable of successfully communicating with our customers, and have strong documentation skills.
Who We Want:
- Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
- Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas,dataand insights to drive continuous improvements across the business.
- Analytical problem solvers. People who go beyond,byidentifyingroot causes, evaluatingoptimalsolutions, and recommending comprehensive solutions to prevent future issues.
- Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
- Meticulous documenters. Detail-oriented people who enjoymaintainingmeticulous documentation of reports, metrics, proposals, and presentations.
Knowledge & Skill Requirements:
- Openness to work with or aroundbio-hazardous materialsand wearprovidedPPE tomaintaina safeworkingenvironment.
- Willing to work overtimeandovernight, inclusive of weekends,per the customer’s specifiedneed.
- Strong interpersonal and communication skills.
- Ability to work independently in a fast-paced environment and often stressful working conditions.
- Highly organized and able to prioritize tasks.
- Special attention todetails.
- Ability to present ideas and results inlogicalmanner.
- Experience withhighly sensitivecustomer interactions and an understanding of the importance of customer relations.
- Must be self-motivated,self-reliant,and able to work with little supervision.
- Must have an outstanding driving record.
- Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
- Strong time management skills, ability to manage multiplefunctionsand adhere to daily deadlines.
- Ability to exert up to 75lbs of force occasionally and/orup-to20lbs of force to constantly move objects.
- Ability to remain standing and/or walking for an extendedperiod of time.
- Maintain professional appearance, workethic, and attitude required by Stryker and our customers.
- Proficient in Microsoft Office Applications.
- Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc.
- Excellent teamwork,coordination,and collaboration skills.
Qualifications/Work Experience
- Minimum of 3 years technical service or equivalent experiencepreferred.
- Bio-medical equipment maintenance, repair and installation experience preferred.
- Proficient with Microsoft Office (computer software) and adaptability to learn company software.
- Must be able to explain and generate detailed guidelines and procedures.
- Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
- Valid driver’s license withgood drivingrecord.
- Stryker is driven to work together with our customers to make healthcare better. Employees and new hires that require access to customer accounts as a function of the job may berequired, depending on customer requirements, to obtain various vaccinations as an essential function of their role.
Education/Special Training Required
- High School Diploma or GEDrequired.
- University or formal technical trainingpreferred.
What you will get
- Company vehiclefor business use
- Medical, Dental, Vison, and Prescription Drug Insurance
- Tuition reimbursement
- Matching 401(k), plus opportunity for a discretionary contribution
- Paid Vacation/Sick Time
- Basic life, AD&D and supplemental life insurance
- Short-term and long-term disability insurance
- Employee Assistance Program
- Wellbeing program with incentives
- Discounted employee stock purchase plan
