Position Summary
The Field Service Engineer is a field based customer facing role that includes installing, servicing, maintaining, and implementing field corrective actions to the BD Life science equipment at our customer sites in the clinical and research laboratories. BD has built a customer centric organization and our Field Service Engineers represent the face of BD to our Customers.
The Field Service Engineer reports to the District Service Manager, and works directly with the district team Leads to obtain formal instrument training and field based OJT for certification on BD products. This position must comply with all Quality, GMP, ISO and safety regulations and adheres to company travel policies.
Key Deliverables and Responsibilities include:
- Provide service, preventive maintenance, modifications and installations of BD LifeSiences equipment at Customer sites with minimal supervision.
- Troubleshoot system failures and provide on-site customer repairs; responsible for delivering both timely and effective repairs.
- Manage company assets including, cell phone, computer, tablet, tools, inventory parts, ect.
- Establish and foster positive business relationships with customers and peers
- Perform administrative duties including, but not limited to, recording time worked, training, expense reporting, etc.
- Provide ongoing feedback to customers in regards to instrument repair and status.
- Interfacing regularly with the Technical Support organization in order to provide the highest level of customer support
- Work closely with district team leads and dispatch to schedule and support customer base.
Qualification
- Associates degree in electrical, mechanical or similar engineering degree
- Computer Networking, Computer science
- Must be proficient in Microsoft word, excel, PowerPoint and be able to utilize computer based tools for reports, email and general communication
- Ability to work both individually and in team setting.
- Must be able to interface with customers, peers and support personnel in a positive manner as well as the ability to think and act in a logical and methodical way.
- Willingness and ability to work different shifts, on-call, nights and weekends in case of need.
- Understanding of basic computer security concepts and best practices.
- Excellent verbal and written communication skills.
- Good problem-solving and critical thinking skills
- Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards.
- Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs.
- Must be able to lift up to 30lbs frequently and up to 70lbs infrequently
- Must be able to handle standing, bending and stooping over a prolonged period of time (up to 10 hours)
- Must be able to push/pull materials up to 100lbs
- Adhere to all PPE (Personal Protective Equipment) standards/guidelines required by company policy.
Preferred:
- Biomed program preferred.
- Equivalent Military training acceptable.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit _https://bd.com/careers_.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
