About Beckman Coulter Diagnostics
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Job Summary
The **_Field Service Engineer_** is responsible for _supporting the needs of our client, which directly impacts patient health and overall well-being._ This position reports to the _Field Service Manager_ and located in _Fayetteville, NC_ working remotely to cover _Raleigh/Durham, NC area._
In this role, you will have the opportunity to:
- Under minimal direction, complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products.
- Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals
- Communicate with various levels of internal and external customers, recognizing and addressing their unique needs. Foster collaboration by assisting with the training of newer Field Service Engineers
The essential requirements of the job include:
- Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience.
- 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
- _Hands on experience with troubleshooting complex systems_
Travel, Motor Vehicle Record & Physical/Environment Requirements:
- _Ability to travel – 100% travel, some overnight visits required, within territory or locations_
- _Must have a valid driver’s license with an acceptable driving record_
- _Ability to lift, move or carry equipment up to 50lb unassisted (tools, replacement parts, consumables etc.). Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time. Candidates must also be able to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity. _
It would be a plus if you also possess previous experience in:
- 3+ years’ experience of advanced troubleshooting
- Developing relationships with internal and external customers to foster positive partnership and enhance likelihood of customer satisfaction and retention
Benefits
Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at [Danaher Benefits Info](https://leplb1040.upoint.alight.com/ah-angular-afirst-web/#/web/danaher/cp/preauth-home). We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
