What you’ll do:

Technical: The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory.
Customer Service: The Field Service Engineer will maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction.
Lead Generation: The Field Service Engineer will be expected to drive service business growth in the form of sales actions and quoting service agreements, parts, upgrades, consumables, and equipment leads.

Who you are:

Education: Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field. Equivalent military training OR Associate's degree with 2+ years work experience.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

Ability to travel – list specifics 35% travel, overnight, within territory or locations
Must have a valid driver’s license with an acceptable driving record
Ability to lift, move or carry equipment up to 50lb, any other physical requirements

It would be a plus if you also possess previous experience in:

Technical: Experience diagnosing, troubleshooting and repairing mechanical, electromechanical, and/or electronic equipment preferred.

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you will work remotely from your home, with the understanding that employees are expected to travel up to 35% of the time and at a moment's notice. Explore the flexibility and challenge that working for Cytiva can provide. The annual salary range $66,000.00 - $72,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. #LI-GCC Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

Field Service Engineer - San Francisco, CA

About the role

What you’ll do:

Who you are:

Travel, Motor Vehicle Record & Physical/Environment Requirements:

It would be a plus if you also possess previous experience in:

About IDBS