Field Service Engineer - San Francisco Bay Area

About the Role

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Molecular Devices, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Join Molecular Devices and help drive scientific discovery for life science customers in academia, biotech, pharma, and government. Our automated and AI-enabled technology empowers researchers to tackle complex questions and gain deep insights, accelerating the development of safer, more effective therapeutics. As part of our team—rooted in collaboration, authenticity, and innovation—you’ll ultimately contribute to groundbreaking science that enhances lives globally and shapes a healthier future for all.
Learn about the Danaher Business System which makes everything possible.

Responsibilities

The Field Service Engineer is responsible for providing exceptional customer experience through great communication, solid problem-solving ability, and a positive attitude.
This position reports to the Sr. Field Service Manager of the Northwest field service team and will be a fully remote in the San Jose, CA role, supporting our customers in the greater Northwest US states.

In this role you will have the opportunity to:

• Proactively manage customer accounts, while building and fostering positive and professional relationships with both external and internal customers
• Propose process improvements that improve internal and external customer processes
• Manage a diverse technical product portfolio

Requirements

The essential requirements of the job include:

• Associates degree with 2-3 years of Field Service experience. We will consider trade school or High School Diploma with appropriate industry experience of equivalent complexity as a field service engineer.
• Advanced troubleshooting, problem-solving and repair skills with strong attention to detail
• Strong communication skills utilized in a professional manner

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel daily throughout the Northwest, with 50% overnight travel as business demands
• Must have a valid driver's license with an acceptable driving record
• Ability to lift, move or carry equipment and tools up to 50lbs

Preferred Qualifications

It would be a plus if you also possess previous experience in:

• Bachelor’s degree in engineering, Biology, or related field
• Previous experience with a customer facing role
• Previous experience managing a diverse product portfolio

Benefits

Molecular Devices, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Molecular Devices we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Molecular Devices can provide.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.