Field Service Engineer - Oklahoma City, OK
IDBS, Oklahoma City, OK, Remote
Lab OperationsAssociate RequiredMid Level
About the role
Responsibilities
The **Field Service Engineer** (FSE) is a professional who provides valuable services to our customers by conducting onsite field visits. FSE responsibilities include installation, repairing, and maintenance of Cepheid diagnostic equipment in a compliant manner.
This position reports to the Regional Service Manager and is part of the North America Customer Care Operations Team and will be in Oklahoma City, OK.
In this role, you will have the opportunity to:
- Provide frontline support by rapidly resolving customer issues and troubleshooting, while contributing to service revenue and ensuring strong customer contract retention.
- Travel throughout a designated service region on short notice to support products and field service partners and conduct training to ensure operational performance and data quality.
- Work independently within a geographic territory, while fostering a team-based environment with opportunities for benchmarking, mentoring, and receiving expert technical support.
The essential requirements of the job include:
- Ability to pass vendor credentialing requirements imposed by assigned customers, which can include, by way of example only, periodic background checks and drug screening, immunizations, and training, and may vary by customer and change from time-to-time. The Company pays the cost for any such vendor credentialing requirements.
- BA, AA or Technical Trade Degree in Electronics or Engineering (or related discipline) or the equivalent experience is required with 2-4 years of related work experience -or- equivalent Military experience -
- 2 – 4 Years of Experience as a Medical Laboratory Technician –or- Medical Laboratory Scientist (MLS, MT, CLS)
- Proficient in MS Word, PowerPoint, Excel, and Outlook.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
- Able to travel on short notice with periodic overnight stays. Up to 75% travel.
- Potential on call and weekend shifts
- Must be able to lift 50 lbs. to a height of at least 5 feet.
About IDBS
IDBS helps BioPharma organizations unlock the potential of AI/ML to improve the lives of patients. As a trusted long-term partner to 80% of the top 20 global BioPharma companies (1), IDBS delivers powerful cloud software and services specifically designed to meet the evolving needs of the BioPharma sector. IDBS, a Danaher company, leverages 35 years of scientific informatics expertise to help organizations design, execute and orchestrate processes, manage, contextualize and structure data and gain valuable insights throughout the product lifecycle, from R&D through manufacturing. Known for its signature IDBS E-WorkBook software, IDBS has extended its flexible, scalable solutions to the IDBS Polar and PIMS cloud platforms to help scientists make smarter decisions with assured confidence in both GxP and non-GxP environments. 1. Rank measured by Market Cap, Q1 2024. Learn more about: - IDBS E-WorkBook: https://www.idbs.com/products/e-workbook/ - IDBS Polar: https://www.idbs.com/polar/ - IDBS PIMS: https://www.idbs.com/skyland-pims/ IDBS is proud to be part of Danaher, a global life sciences and diagnostics innovator committed to accelerating the power of science and technology to improve human health. As part of Danaher, IDBS is connected to a uniquely broad ecosystem of expertise, technologies, and capabilities. Together, we partner closely with customers to solve their toughest challenges with greater speed and certainty. Powered by the rigor of the Danaher Business System and a culture of continuous improvement, we make time a competitive advantage for our customers and help unlock the transformative potential of science and technology to improve billions of lives every day.